Genesys Cloud Blueprints
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cx-as-code-cicd-gitactions-blueprint
cx-as-code-cicd-gitactions-blueprint PublicThis Genesys Cloud Developer Blueprint demonstrates how to integrate CX as Code into a CI/CD pipeline
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audioconnector-server-reference-implementation
audioconnector-server-reference-implementation PublicThis is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.
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bot-connector-for-ms-power-virtual-agent
bot-connector-for-ms-power-virtual-agent PublicThis Genesys Cloud Developer Blueprint provides a sample of using Genesys Bot Connector with a Microsoft Power Virtual Agent
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microsoft-teams-blueprint
microsoft-teams-blueprint PublicBlueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution
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agent-monitoring-app-blueprint
agent-monitoring-app-blueprint PublicVue.js application using the Genesys Cloud Javascript SDK to build a custom Agent monitoring application.
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deploy-webmessaging-chatbot-with-lambda-blueprint
deploy-webmessaging-chatbot-with-lambda-blueprint PublicThis blueprint demonstrates how to build a web messaging-based chatbot using a Genesys Cloud Architect botflow, Data Action and AWS Lambda
Repositories
- updage-gc-user-presence-calendar-trigger Public
Update a Genesys Cloud User's Presence based on Calendar Availability
GenesysCloudBlueprints/updage-gc-user-presence-calendar-trigger’s past year of commit activity - process-automation-workitem-blueprint Public
This Genesys Cloud Blueprint demonstrates the use of process automation with workitems.
GenesysCloudBlueprints/process-automation-workitem-blueprint’s past year of commit activity - webhook-workflow-workitem-blueprint Public
This Genesys Cloud Blueprint provides a template when creating webhooks in Genesys Cloud. This webhook then triggers a workflow that can do various operations within Genesys Cloud.
GenesysCloudBlueprints/webhook-workflow-workitem-blueprint’s past year of commit activity - apple-messages-salesforce-time-picker-blueprint Public
A Genesys Cloud Developer Blueprint that has a digital bot integrated with Apple Messages and Salesforce to set appointments.
GenesysCloudBlueprints/apple-messages-salesforce-time-picker-blueprint’s past year of commit activity - scheduling-bot-blueprint Public
This blueprint provides a scheduling bot that is connected to a scheduling service to book your appointments.
GenesysCloudBlueprints/scheduling-bot-blueprint’s past year of commit activity - genesys-cloud-call-park Public
As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.
GenesysCloudBlueprints/genesys-cloud-call-park’s past year of commit activity - aws-eventbridge-oauth-client-delete-blueprint Public
A lambda function that responds to OAuth client delete events from event bridge and creates a pager duty incident
GenesysCloudBlueprints/aws-eventbridge-oauth-client-delete-blueprint’s past year of commit activity - negative-sentiment-callback Public
Blueprint to proactively reach out to customers that have had a negative sentiment score and create Supervisor callback
GenesysCloudBlueprints/negative-sentiment-callback’s past year of commit activity - user-activity-monitor Public
An integration to identify and log out inactive users automatically based on group-specific inactivity thresholds, using AWS services and Genesys Cloud’s public APIs and Genesys Event Streaming
GenesysCloudBlueprints/user-activity-monitor’s past year of commit activity
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