Preflight Checklist
What's Wrong?
when I receive a report in Claude Cowork ( local PC window11) , it used to download to file ( PDF ) no problems.
Now for some reason I have to export to file as PDF , and now Claude freezes and goes into a blank screen.
If I try to kill and restart Claude, it will come back up as frozen.
eventually after killing the process ( it shows up to 9 process under the one Claude job) multiple times, it eventually starts up correctly (no freeze with blank screen ) . The command-line tool in this workspace reports version 2.1.286.
Also no matter what I do, I can no longer use the top right hand corner download or share buttons. The windows close window overrides these icons just below it So I cant share the file ( to myself via Whats App which I know works on my machine). I have tried different screen resolutions and different sizing 100% to 200% which I can see get instantiated. But this icon clash issue does not change. Really poor GUI implementation.
HP Zbook G1A Ultra 1 year old. Every other program displays correctly - all except Claude CoWork report window when placed by Claude into the right hand side of the display.
What Should Happen?
Claude Cowork should download a docx or PDF of report when download requested.
Now it only allows exporting of PDF which locks up Claude
Error Messages/Logs
I get a blank screen , I reboot Claude and it reboots into the same frozen screen 90% of the time
Steps to Reproduce
Open Artifact (report with graphs)
Artifact opens correctly to the right hand half of the screen.
Share icon is locked out
Export ro PDF selected, change from LETTER to A4
Claude freezes - screen goes blank
Claude Model
Opus
Is this a regression?
Yes, this worked in a previous version
Last Working Version
fable 5.1 medium and high effort
Claude Code Version
version 2.1.286 Claude Cowork
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Cursor
Additional Information
Preflight Checklist
What's Wrong?
when I receive a report in Claude Cowork ( local PC window11) , it used to download to file ( PDF ) no problems.
Now for some reason I have to export to file as PDF , and now Claude freezes and goes into a blank screen.
If I try to kill and restart Claude, it will come back up as frozen.
eventually after killing the process ( it shows up to 9 process under the one Claude job) multiple times, it eventually starts up correctly (no freeze with blank screen ) . The command-line tool in this workspace reports version 2.1.286.
Also no matter what I do, I can no longer use the top right hand corner download or share buttons. The windows close window overrides these icons just below it So I cant share the file ( to myself via Whats App which I know works on my machine). I have tried different screen resolutions and different sizing 100% to 200% which I can see get instantiated. But this icon clash issue does not change. Really poor GUI implementation.
HP Zbook G1A Ultra 1 year old. Every other program displays correctly - all except Claude CoWork report window when placed by Claude into the right hand side of the display.
What Should Happen?
Claude Cowork should download a docx or PDF of report when download requested.
Now it only allows exporting of PDF which locks up Claude
Error Messages/Logs
I get a blank screen , I reboot Claude and it reboots into the same frozen screen 90% of the timeSteps to Reproduce
Open Artifact (report with graphs)
Artifact opens correctly to the right hand half of the screen.
Share icon is locked out
Export ro PDF selected, change from LETTER to A4
Claude freezes - screen goes blank
Claude Model
Opus
Is this a regression?
Yes, this worked in a previous version
Last Working Version
fable 5.1 medium and high effort
Claude Code Version
version 2.1.286 Claude Cowork
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Cursor
Additional Information