Use links panels in the Servicenow Integration

[TimBosman]

Proposed commit message

This enables a links panel for the Servicenow integration

Checklist

• I have reviewed tips for building integrations and this pull request is aligned with them.
• I have verified that all data streams collect metrics or logs.
• I have added an entry to my package's changelog.yml file.
• I have verified that Kibana version constraints are current according to guidelines.
• I have verified that any added dashboard complies with Kibana's Dashboard good practices

Author's Checklist

• [ ]

How to test this PR locally

Related issues

• [Serverless] Integration dashboards that use #/dashboard link structure result in 404's #13630

Screenshots

Before

After

[github-actions]

✅ Elastic Docs Style Checker (Vale)

No issues found on modified lines!

---

The Vale linter checks documentation changes against the Elastic Docs style guide. To use Vale locally or report issues, refer to Elastic style guide for Vale.

[Copilot]

Pull request overview

This PR updates the ServiceNow integration dashboards to use Kibana Links panels (instead of markdown #/dashboard/... links) to avoid broken navigation in serverless projects, and bumps the package version accordingly.

Changes:

• Add a Links panel to each ServiceNow dashboard to provide in-dashboard navigation between dashboards.
• Remove the markdown-based navigation section and keep only the dashboard overview + integration link.
• Bump the ServiceNow package version to 2.2.1 and add a changelog entry.

Reviewed changes

Copilot reviewed 14 out of 14 changed files in this pull request and generated 10 comments.

Show a summary per file

File	Description
packages/servicenow/manifest.yml	Bumps the integration version to 2.2.1.
packages/servicenow/changelog.yml	Adds a 2.2.1 entry describing the links panel change.
packages/servicenow/kibana/dashboard/servicenow-e6093b0d-38a6-4b05-8354-4bbaef28b667.json	Adds a Links panel and removes markdown navigation (Knowledge dashboard).
packages/servicenow/kibana/dashboard/servicenow-d929c3a1-7af8-428e-8357-8b2e8d3e3050.json	Adds a Links panel and removes markdown navigation (Incident dashboard).
packages/servicenow/kibana/dashboard/servicenow-d8977587-d9b4-4487-b321-a8402da07d48.json	Adds a Links panel and removes markdown navigation (Problem dashboard).
packages/servicenow/kibana/dashboard/servicenow-d2eb3f0c-4ddb-4683-afab-2820d2616ca2.json	Adds a Links panel and removes markdown navigation (Change Task/Request dashboard).
packages/servicenow/kibana/dashboard/servicenow-b4795d3e-8c8b-48b2-900e-edc89db4d336.json	Adds a Links panel and removes markdown navigation (User & Group dashboard).
packages/servicenow/kibana/dashboard/servicenow-b182c6a6-3b4e-413f-899d-dd255b1a3623.json	Adds a Links panel and removes markdown navigation (ALM/CMDB CI Hardware & Computer dashboard).
packages/servicenow/kibana/dashboard/servicenow-648308f9-ebdf-46fe-b6ce-b90dfcf2d1dd.json	Adds a Links panel and removes markdown navigation (Services & Location dashboard).
packages/servicenow/kibana/dashboard/servicenow-488772bc-4ce5-48c6-9e8a-d948439dbf39.json	Adds a Links panel and removes markdown navigation (Service Catalog dashboard).
packages/servicenow/kibana/dashboard/servicenow-297414cc-3b65-40b1-b15b-e33cf676b3bf.json	Adds a Links panel and removes markdown navigation (Business Application dashboard).
packages/servicenow/kibana/dashboard/servicenow-22d413b7-ffb5-450f-b5f8-7dcd54fab22f.json	Adds a Links panel and removes markdown navigation (CMDB CI Servers dashboard).
packages/servicenow/kibana/dashboard/servicenow-0305f883-12a8-4021-af73-fbe05e797c3f.json	Adds a Links panel and removes markdown navigation (CMDB CI/REL/DB Instance dashboard).
packages/servicenow/kibana/dashboard/servicenow-014c13b4-59bc-4bfa-bcb2-fdc1828020bf.json	Adds a Links panel and removes markdown navigation (ESX/Hyper-V dashboard).

---

💡 Add a code-review agent skill or configure MCP servers for context-aware, tailored reviews. Learn more in the docs.

[Copilot]

Pull request overview

Copilot reviewed 14 out of 14 changed files in this pull request and generated no new comments.

Suppressed comments (12)

packages/servicenow/kibana/dashboard/servicenow-d929c3a1-7af8-428e-8357-8b2e8d3e3050.json:144

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-e6093b0d-38a6-4b05-8354-4bbaef28b667.json:114

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-d8977587-d9b4-4487-b321-a8402da07d48.json:143

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-d2eb3f0c-4ddb-4683-afab-2820d2616ca2.json:142

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-b4795d3e-8c8b-48b2-900e-edc89db4d336.json:117

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-014c13b4-59bc-4bfa-bcb2-fdc1828020bf.json:127

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-648308f9-ebdf-46fe-b6ce-b90dfcf2d1dd.json:169

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-0305f883-12a8-4021-af73-fbe05e797c3f.json:96

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-297414cc-3b65-40b1-b15b-e33cf676b3bf.json:128

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-b182c6a6-3b4e-413f-899d-dd255b1a3623.json:118

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-22d413b7-ffb5-450f-b5f8-7dcd54fab22f.json:205

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

packages/servicenow/kibana/dashboard/servicenow-488772bc-4ce5-48c6-9e8a-d948439dbf39.json:114

• The links panel config puts the title under embeddableConfig.attributes.title ("links"). In Kibana dashboard exports, the links embeddable expects the title at embeddableConfig.title, while attributes should contain only layout and links. Keeping attributes.title can make the panel config invalid or be ignored.

Move the title to embeddableConfig.title (or remove it entirely) and drop attributes.title.

                "embeddableConfig": {
                    "enhancements": {},
                    "attributes": {
                        "title": "links",
                        "layout": "vertical",

[elastic-vault-github-plugin-prod]

🚀 Benchmarks report

To see the full report comment with /test benchmark fullreport

[efd6]

Agree with copilot's comments (please fix those), but otherwise LGTM

[mergify]

Tick the box to add this pull request to the merge queue (same as @mergifyio queue).

• Queue this pull request

[Copilot]

Pull request overview

Copilot reviewed 14 out of 14 changed files in this pull request and generated no new comments.

Suppressed comments (3)

Previously missed (3) — in code that hasn't changed since the last review.

packages/servicenow/kibana/dashboard/servicenow-d2eb3f0c-4ddb-4683-afab-2820d2616ca2.json:297

• The markdown text has a double space in "highlights the change...", which reads like a typo in the dashboard description.

                            "markdown": "This dashboard displays key statistics and visualizations for change task and change request table, including task and request metrics, distribution by state, priority, type, scope, risk, and category, as well as SLA performance, and highlights the  change requests and tasks details, providing a comprehensive overview of change task and change request trends and patterns.\n\n[**ServiceNow**](/app/integrations/detail/servicenow/overview)",

packages/servicenow/kibana/dashboard/servicenow-297414cc-3b65-40b1-b15b-e33cf676b3bf.json:283

• The markdown text contains a double space in "business application" which looks like a typo.

                            "markdown": "This dashboard displays key statistics and visualizations for business  application table, including total active users, verified and unverified applications, certified applications, and distribution by attestation status, type, data classification, emergency tier, and install type, as well as highlighting top hosts, technology stacks, and vendors, and providing essential details on business applications.\n\n[**ServiceNow**](/app/integrations/detail/servicenow/overview)",

packages/servicenow/kibana/dashboard/servicenow-b4795d3e-8c8b-48b2-900e-edc89db4d336.json:1259

• Panel title has a double space in "Business Criticality" which appears to be an accidental typo.

                "title": "User by Business  Criticality",

[elastic-vault-github-plugin-prod]

✅ All changelog entries have the correct PR link.

[infra-vault-gh-plugin-prod]

💚 Build Succeeded

• Buildkite Build
• Commit: 773961f

History

• 💚 Build #48368 succeeded 1cf4ed2

[efd6]

Still LGTM

[elastic-vault-github-plugin-prod]

Package servicenow - 2.2.1 containing this change is available at https://epr.elastic.co/package/servicenow/2.2.1/