Can’t get my student benefits

[Esat-Kilinc]

Hi everyone,

I’m currently unable to access my student benefits due to an issue with my previous account. I lost access to my original account’s two-factor authentication (2FA), and unfortunately, I no longer have the recovery codes either. As a result, I unlinked the email address that was associated with that account the same one that had my student benefits. Now, I’ve created this new account, but when I try to reapply for student benefits, I receive a message stating that the benefits have already been used. Do you have any idea what can I do about that

[davevad93]

Hi @Esat-Kilinc,

Unfortunately, student benefits are tied to the account/email used to apply the first time and can't be transferred from one account to another.

It’s not possible to transfer Global Campus benefits over from one GitHub account to another.

However, you are able to merge your accounts, but the account with the benefits would be the main account. You can add your non-academic email from the previous account to the account containing the academic email. If you desire you can then rename this account once merged. For more details check out out the merging of your personal accounts documentation.

I recommend you contact support by opening a ticket here, select "Two-factor authentication recovery" and explain your problem.

[Esat-Kilinc]

Thanks a lot I will try that.

[zainulhassan001]

did you get any solution ?