Unable to Verify Academic Affiliation Despite Matching Documentation – Request for Support

[ignacioalvarezperdomo]

Hi everyone,

Hello GitHub Education Team,

I’m reaching out regarding repeated issues with verifying my academic affiliation for the GitHub Student Developer Pack. I’ve attempted the application five times using my academic progress certificate issued by UTEC (Universidad Tecnológica del Uruguay), which includes:

My full legal name (matching my GitHub profile and billing information)

The complete name of my institution (not just the logo)

My student ID and enrollment date (August 2025)

A list of courses and grades

The issuing date of the certificate

An English translation placed beside the original document

Despite this, I keep receiving the same rejection notice stating that the text in the photo is unreadable or missing required details. I’ve ensured the image is clear, legible, and taken directly from my phone camera as requested. I’ve also updated my GitHub profile to match the document exactly.

Could someone please advise on how to proceed or confirm whether the format I’m using is acceptable? I’m happy to provide both the original and translated versions again if needed.

Thank you for your time and support.

Best regards, Ignacio A. GitHub username: @ignacioalvarezperdomo

[davevad93]

Hi @ignacioalvarezperdomo,

Make sure to fill in your billing information and your GitHub profile with your full name exactly as it appears on your academic transcript. Also, make sure the image is clear and easy to read; if it looks blurry, take a new photo otherwise it will be rejected.

Log out and log back into GitHub before re-applying.

I recommend that you also check out the Student Developer Pack Application + Copilot Pro FAQs

[ignacioalvarezperdomo]

Hi @davevad93,

Thank you so much for your quick response and helpful advice. I followed your recommendations closely—especially updating my billing info and GitHub profile to match my academic transcript—and I’m happy to share that my appeal was accepted! I’ll be receiving the Student Developer Pack benefits within 72 hours.

Your guidance made a real difference, and I truly appreciate your support.

Best, Ignacio

[agroch-cs]

I thought I did this but no luck on my end. Let me check again!

[agroch-cs]

Yep - I have that done. No luck unless capitalization matters.

[KaloudasDev]

Hi @ignacioalvarezperdomo,

I understand how frustrating repeated rejections can be, especially when you’ve already taken great care to submit clear and complete documentation.

Here are some additional recommendations to improve your verification chances:

1. Ensure Consistency Across All Profiles:
   Double-check that your full legal name in your GitHub profile, billing info, and the academic documents match exactly, including middle names, accents, and spacing.

2. Image Quality and Format:

• Use a high-resolution photo or scan—avoid glare, shadows, or reflections that might obscure text.
• If possible, submit a scanned PDF instead of a photo, as it usually preserves clarity better.
• Make sure the entire document is fully visible and not cropped.

3. Document Format and Language:

• Include both the original language version and the English translation side-by-side, clearly labeled.
• Use a clean, legible font if the translation is typed rather than handwritten.

4. Additional Supporting Documents:
   If your university issues any official digital verification links or student portals, include those URLs or screenshots if allowed.
   Sometimes adding a letter of enrollment or registration confirmation from your institution can help.

5. Application Timing and Cache:
   Log out, clear your browser cache or try a different browser/device before reapplying to ensure no stale data interferes.

6. Contact GitHub Education Support Directly:
   If the issue persists, consider opening a direct support ticket via the GitHub Education Support portal. They can provide case-specific guidance.

Your diligence is commendable, and with these steps, you’ll maximize the chance of successful verification.

Feel free to share updates or ask if you need help reviewing your documents before re-submitting.

[ignacioalvarezperdomo]

Hi @KaloudasDev,

I can’t thank you enough for your thoughtful and detailed response. Your suggestions helped me refine my submission—from improving image clarity to ensuring perfect consistency across my profile and documents. I’m happy to report that my appeal was successful, and I’ll be receiving the Student Developer Pack benefits within 72 hours.

Your support and encouragement meant a lot, especially after multiple rejections. Thanks again for taking the time to help :p

Warm regards, Ignacio

[agroch-cs]

May I inquire, how do you submit a PDF? I only see an option to take webcam photos.