GitHub Education application keeps getting rejected

[rresidentalien]

Hi everyone,

Hello,

I am trying to reapply for GitHub Education but for two months now I have been unsuccessful. Presently I am down to two reasons for rejection:

Reason(s):

Please ensure that your academic affiliation document contains your last name exactly as it appears in your [GitHub billing information](https://github.com/settings/billing/payment_information). If you have only a single legal name, enter it in both the first and last name fields of your GitHub billing information.
The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

My full name in billing information matches the name in the document, and the document is in English and contains the name of my university, faculty, degree, major, year and grade average. Because it also contains my PIN I will not attach it here, but I can assure you the document contains everything the submission form asks for. My school ID is not dated which is why I'm using a dated document instead. The problem may be that the document I am using lists my university and then faculty, and the automated system may only want one of those, not both one after another. I suspect the problem is also that I have a special character in my last name that the automated system is having trouble with. Additionally, the campus location information for my college is wrong, and no matter what I do I am marked as not being on campus. I've submitted a ticket about this but they just said to reapply and closed it.

What I've tried so far:

• applied on my phone and tablet at both buildings of my college
• applied on my PC at home
• tried several different documents before finally settling on the English variant with all additional information, that didn't work either
• contacted support about the wrong campus location
• changed my last name in billing information to not have the special character in my latest application, which I really hoped would work because I see that helped many people in other discussions
• applied as a student both of my university and my faculty

Obviously none of these worked, so I decided to come ask here. I hope someone can share some advice on what to do next!

Update:

I am now down to one reason:
The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

I guess changing my last name to not have the character worked, but now I still have the problem of my school name "not being on the document", when it is. Again the issue is probably that I most recently applied listing myself as a student of my faculty, but the document lists both the university and the faculty, which may be confusing the system. Unfortunately I don't think there is anything I can do myself to fix that.

[davevad93]

Hi @rresidentalien,

Make sure to fill in your billing info and GitHub profile with your full name exactly as it appears on your academic transcript. Then log out and log back into GitHub before reapplying, because the application system gets stuck in a loop even after the required information has been updated. If your transcript isn't in English, submit a photo of the original next to an English translation.

For further reference, take a look at this discussion, as this user solved it by doing this: #164204

If you still get rejected, submit the application using another device, such as a smartphone or another PC.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[rresidentalien]

Hi, thank you for your reply.

I've managed to fix the billing info issue by swapping out the special character in my last name with a corresponding letter from the English alphabet, so I hope if someone else comes across this discussion that will work for them. I saw the discussion you linked, but my issue was slightly different - my name is in Latin script, just with a special character not in the English alphabet.

Unfortunately my transcript is still not being accepted and it's in English, and I've tried a few devices, so I'll be opening a ticket. Thank you!

[davevad93]

You're welcome, @rresidentalien. I hope you'll get it sorted out. 👍

[rresidentalien]

Update:
The system was indeed getting confused that I am listed as a student of both my university and my college (faculty). So if you are in Croatia, like myself, consider that this may be causing an issue if you're getting this:
The image you selected does not appear to contain your school name. Your complete school name must appear in your document, not only the school logo. You may include multiple documents together. If your official document is not in English then you may photograph the original next to an English translation.

I had to open a support ticket to get this fixed, but then I was able to successfully apply for GitHub Education.

Also, special characters like šđčćž in your billing information may be causing an issue - once I swapped that out for standard English alphabet letters, it worked.

[samus-aran]

Absolutely loved that you returned @rresidentalien and shared your experiences to help others - especially on your first post! ❤️

[rresidentalien]

Thank you! Hoping it can help someone else!