What am I supposed to do now? Can't create account, cannot contact support without it.

[geeshta]

🏷️ Discussion Type

Question

Body

When I try to create an account it only says "Creation denied - contact support". No additional information like what's the problem if anything is invalid or used already.

But in order to contact support it wants me to login to my account - which I can't create! What is this even supposed to mean? How to contact support then???

Sorry that I am ranting here but I have no idea what to do next.

[SouravRoy-ETL]

You actually went to the wrong support page the one you're on ("You need to be signed in") is the logged-in help page. The public contact form is a different URL:
👉 https://www.npmjs.com/support?inquire=account
That one has a contact form that works without an account. Fair warning: the captcha on it is buggy and a lot of people have had to try multiple browsers (Firefox / Chrome / Edge incognito) before it loads. Keep retrying.
That said, looking at your signup screenshot, I'd bet money this is why you're getting "Creation denied":

Username gopay - GoPay is a well-known Czech payment processor (trademarked brand), and npm auto-blocks signups on usernames that match known company/trademark names as an abuse-prevention measure. npm doesn't tell you why it was denied, just that it was.
Email integrace@gopay.cz - same deal, corporate email from the matching domain probably reinforces the block rather than helping. A lot of abuse flows use company-lookalike signups, so their detection is aggressive here.

Two things to try before contacting support:

Sign up with a personal email and a non-branded username first. Get a working account. Then from that logged-in account, you can open a support ticket asking them to either (a) transfer/reserve the gopay username for your company since you own the trademark, or (b) change your account email to the gopay.cz one. npm has a documented process for trademark holders claiming usernames.
If you specifically need the gopay name reserved for your org, the npm orgs/trademark request goes through the same support form once you're signed in - but you need some account first to send it from.

tl;dr: the "can't contact support without an account" catch-22 is a UX bug (the right form does exist at /support?inquire=account), but the real fix is probably signing up under a neutral name first, then requesting the branded name through support.

[geeshta]

@SouravRoy-ETL This is super helpful, thanks a lot. Yeah I am a representing this very GoPay since we are looking to publish to npm soon. I'll try what you recommended. Using the site takes a toll on my patience.