Copilot billing is misleading or in error

[frin]

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My 60 day trial ended and I was just charged for yearly Copilot (which is the period I selected), but instead of a $100 charge, it charged me "$83.29 ($100/year - prorated for 30 days)". Further down it says "For service through: 2023-01-13" which would be in 1 month from now.

What happened here, what is this prorated amount, and why does it say service through for just 1 month? Will I be billed again in 1 month? What happened to the remaining $16.71? Where are those 30 days coming from? My trial was 60 days, not 30, if it is trying to refer to that, even though I don't see why it should.

I believe there was an error in billing, in both amount, and duration.

[frin]

I received a reply from GitHub, I will state the explanations here for anyone else who might experience same billing disasters with Microsoft/GitHub:

1. The 30 days prorate is not actually 30 days, but 60 days for the trial period
2. Service through date has a display error, and should not be for 1 month, but for 10 months (12 months minus prorated 60 days of free trial)
3. The prorated final amount is $100 for full year minus 60 days of trial, so $83.29 for payment

In my case, I will be billed again on 13th October 2023, Which is 10 months from now, or 1 year from when I started free trial.

I will keep an eye on the status through the following month to see if they charge me again or if they update the date. In current state it is not possible to view expiration date. The billing page does not state any date, and the last receipt is still broken.

[mcotdev]

I had the same problem this morning. I've subsequently cancelled my subscription.

[DevinBirtciel]

I just got the same billing error. GitHub has a pending $100 charge on my credit card. Do I need to try and contact them about this to get the result you got?

[Loque18]

BRUH... same, I'm cancelling

[frin]

The receipt is still wrong, so they haven't regenerated it, however my Copilot is working fine, and the billing page now properly shows correct date for next payment for 10 months after I started paying for the subscription.

[sjshaffer]

I have this too. When are they going to fix the bug?

[crdcj]

I am being charged for an amount that I do not know the origin. It seems to me that this is a fraud. Anyway, as the charge comes without any description of the service, it is not possible to know what it is about. I use Github a lot, it is one of the most important tools in the world, but unfortunately its collection part is a real garbage!

[brisco1016]

Why was I just Charged $10.00 when I just signed up for the 30day free trial today soI could try it out? I would like a refund since I haven't used it and I was charged for a free 30-day trial. Said specifically that I wouldn't be charged until after the tial.

Shouldn't Github be following a code of conduct to it's supporters as well as in doing and abiding by your own policies when charging or taking money firm ones account?

[SalvaCN]

Did you managed to get a refund? i have the same problem now :(

[brisco1016]

No I did not. Sorry for the extended absence.

[aguilerasmiguel]

same here, I cancelled my copilot account but anyway github charge me $10, I tried to contact them but my ticket still open for days without any response

[techUdayMungalpara]

i just cancle github copilot account within two month still github charge me $10 i just raise complain

[magnito777]

same to me why this

[magnito777]

No they didn't refun d

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On Thu, May 29, 2025, 4:26 PM SalvaCN ***@***.***> wrote: Did you managed to get a refund? i have the same problem now :( — Reply to this email directly, view it on GitHub <#41757 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AN2DCYR5S3ZYLVX5M4NK7HD3A4KLBAVCNFSM6AAAAAB6FUTZPOVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTGMZRGA2TANQ> . You are receiving this because you commented.Message ID: ***@***.***>