Refund Policy - Inc42 Media

1. Scope

This Refund & Cancellation Policy applies to all digital subscriptions offered by Inc42 Plus Media Private Limited (“Inc42” or “we”) through the Website (www.inc42.com), including:

Inc42 Datalabs Free, Pro Trial, Pro (Monthly and Annual), and Team plans
Contacts add-on subscriptions
Any other digital subscription Services offered through the Website

This policy does not apply to enterprise contracts executed via separate order forms, Custom Data Request (CDR) deliverables (which are governed by their own terms), or one-time event or course registrations (which may have separate cancellation terms).

2. No Refund Policy

Inc42 follows a strict no-refund policy for all digital subscriptions.

(a) All payments for subscriptions are final and non-refundable once the subscription is activated.

(b) No refunds will be issued for:

Partial or unused subscription periods
Unused or remaining Credits
The Contacts add-on fee
Plan upgrades or downgrades
Subscription periods during which technical issues may have occurred

(c) Data Export Disqualification: If you have exported any data from Inc42 Datalabs at any time during your subscription (including during a free trial period), you are not eligible for any refund even if an exception might otherwise apply.

(d) Credits, whether used or unused, are non-refundable and non-transferable. Unused Credits do not carry over across billing periods unless otherwise stated in your plan terms.

3. Cancellation

3.1 How to Cancel

You may cancel your subscription at any time by:

Self-service: Using the cancellation option in your Account Settings (My Account page)
Email: Sending a cancellation request to hello[@]datalabs.inc42.com

We recommend providing at least 5 business days’ notice before your renewal date to ensure timely processing.

3.2 Effect of Cancellation

Cancellation takes effect at the end of the current billing period. You will continue to have access to all features of your current plan until the end of the period you have already paid for.
No prorated refunds are provided for the remaining portion of the current billing period.
Upon expiry of the current period, your account will revert to the Free tier.
Unused Credits are forfeited upon cancellation and are not carried forward to the Free tier.

3.3 Team Plan Cancellation

Team plan cancellations must be initiated by the designated Team administrator.
Individual team members cannot unilaterally cancel the Team subscription.
Upon cancellation, all seats revert to the Free tier at the end of the billing period.
The shared credit pool is forfeited at the end of the billing period.

4. Auto-Renewal

4.1 Recurring Subscriptions

All paid subscriptions are recurring and will automatically renew at the end of each billing period at the then-current rate unless cancelled before the renewal date.

Plan	Billing Cycle	Renewal Reminder
Pro Monthly	Monthly	Reminder at least 3 days before renewal
Pro Quarterly	Quarterly	Reminder at least 3 days before renewal
Pro Annual	Annual	Reminder at least 3 days before renewal
Team	Annual	Reminder at least 3 days before renewal

4.2 Price Changes on Renewal

Inc42 reserves the right to change subscription prices. For existing subscribers:

We will notify you of any price increase before your next renewal.
You will have the opportunity to accept the new price or cancel before the renewal takes effect.
If you do not cancel, renewal at the new price constitutes acceptance of the updated pricing.

5. Downgrade Behaviour

When you cancel a paid subscription or downgrade to a lower plan:

(a) Access to premium features continues until the end of the current billing period.

(b) Upon expiry, the following applies:

Profile views revert to Free tier limits (25 unique views/month)
Export functionality is disabled
Advanced search filters revert to Free tier availability
Contact reveal functionality is disabled
AI features revert to Free tier limits
Watchlists and saved searches are retained but premium features within them are restricted

6. Free Trial (Pro Trial)

(a) The Pro Trial provides 14 days of full Pro-level access with 50 Credits.

(b) The trial is available one time only per email address.

(c) No payment is required to start the trial. If you wish to continue with a paid plan after the trial, you must actively subscribe.

(d) If you do not convert to a paid plan, your account automatically reverts to the Free tier upon trial expiry. Unused trial Credits are forfeited.

(e) No refunds are applicable to the Free Trial (as no payment is collected).

7. Termination by Inc42

(a) Inc42 is free to terminate or suspend your subscription or account at any time, at its sole discretion, including for breach of our Terms of Use, suspected fraudulent activity, or any other reason.

(b) You will not be entitled to a refund if your subscription is terminated by Inc42 due to your breach of the Terms of Use, prohibited use of the platform, or violation of any policy.

(c) If Inc42 ceases to provide the Service entirely (not due to user breach), we may, at our sole discretion, refund the unexpired portion of your paid subscription.

8. Exceptional Circumstances

Inc42 reserves the right to issue refunds or credits at its sole discretion in exceptional circumstances. If we do issue a refund or credit, we are under no obligation to issue the same or similar refund or credit in the future. This provision does not create any entitlement to a refund.