Displaying items by tag: Agentic AI

GUEST OPINION: CIOs across Australia and New Zealand face a pivotal moment with AI. They are building the foundation for effective deployment — platforms, data alignment, compliance — while under immense pressure to quickly prove ROI. AI remains a top priority for business leaders, but this enthusiasm often comes with unrealistic expectations about timelines and the maturity of the technology.

GUEST OPINION: For all the focus on supply chains, they are still challenging and problematic for many organisations.

GUEST OPINION: Australia is entering a pivotal moment in the evolution of AI. Enterprises are moving from pilot to production, and that shift is driving rising expectations around reliability, governance and measurable business outcomes. At the same time, leaders are under pressure to deliver competitive advantage while navigating economic headwinds, supply chain instability and geopolitical volatility. Real-time data is becoming essential to this shift, powering the accuracy, scalability and responsiveness that production-grade AI demands.

GUEST RESEARCH:  New findings demonstrate how democratised AI tools like Microsoft Copilot Studio can inadvertently leak sensitive data and execute unauthorised financial actions

COMPANY ANNOUNCEMENT:  Amazon Web Services (AWS) re:Invent 2025,Dynatrace (NYSE: DT) announced expanded integrations with advanced AWS technologies and new achievements with AWS that deliver enhanced AI-driven observability, automation, and security to customers worldwide. These advancements help enterprises running workloads on AWS to reduce mean time to resolution, prevent outages through automated remediation, and strengthen security posture across their cloud environments. Additionally, Dynatrace is proud to announce its recognition as an AWS Public Sector Technology Partner of the year in LATAM.

COMPANY ANNOUNCEMENT:  Expanded partnership brings Anthropic’s Claude models to Snowflake Cortex AI, combining Claude’s advanced reasoning capabilities with Snowflake’s governed data environment for 12,600+ customers, and establishes joint go-to-market motion 

• Snowflake and Anthropic ink nine figure partnership expansion to help organisations handle complex, multi-step analysis across sensitive enterprise data using Claude-powered agents
• This partnership expansion builds on Snowflake and Anthropic’s existing work together, where thousands of Snowflake customers are already processing trillions of Claude tokens per month through Snowflake Cortex AI 
• Snowflake uses Claude internally across engineering and sales, including Claude Code for developer productivity and a Claude-powered GTM AI Assistant to accelerate deal cycles

AWS CEO Matt Garman unveiled how the company is innovating across every aspect of the world’s leading cloud, exploring how AWS is reinventing foundational building blocks as well as developing brand new experiences, all to empower customers and partners with what they need to build a better future. It was seriously impressive, and shows how Amazon is excelling across all areas of AI, while working with all the top players, too. 

Mission says this recognition distinguishing for delivering production-ready autonomous AI systems across enterprise sectors.

Publicis Sapient, a technology company that provides AI enterprise solutions and services, announced it has achieved the Amazon Web Services (AWS) Agentic AI Specialisation, a new category launched within the AWS AI Competency. This specialisation recognises Publicis Sapient as an AWS Partner that enables customers to deploy smart, self-operating AI systems that can think, plan, and work independently to execute complex business processes. 

With AWS Transform, customers can "accelerate the reduction of their legacy tech debt and shift valuable resources toward innovation" - with Amazon's cool stunt smashing tech debt to smithereens!

COMPANY NEWS:  Pioneers like Thermo Fisher, Axos Bank, and Ascot Insurance have more than 5,500 AI agents in development, delivering measurable efficiency gains and optimizing 

COMPANY NEWS:  Kore.ai, a global leader in enterprise Agentic  AI platforms and solutions, announced that it will be a release partner for Microsoft Agent 365, unveiled at Microsoft Ignite 2025 in San Francisco.

COMPANY NEWS: Now Generally Available, Delivering Real-Time Visibility, Auditability, and Optimization for Agentic Workflows

COMPANY NEWS: New platform capabilities expand agentic AI, enhance continuous security and broaden support for OT and mobile endpoints get showcased at company's Converge conference.

Multi-year strategic partnership empowers Silicon Labs to maximise SAP ECC 6.0 value, accelerate transformation and avoid costly upgrades and disruption

COMPANY NEWS:  Stops Threats at the Prompt-level Before Reaching the LLM Model

GUEST OPINION:  Technology continues to evolve at bewildering speed and businesses that want to stay ahead of the pack must adopt and adapt apace.   

We’re racing towards another brand-new year and, in common with the last few, it’s likely to be marked by volatility and challenge.

COMPANY ANNOUNCEMENT:  Microsoft Azure customers will gain access to the VAST AI OS, built for the demands of agentic AI in hybrid and multi-cloud environments

Key Takeaways

• By 2027, AI is expected to handle half of all customer service cases — up from just 31% today. 
• That sharp climb reflects a broader shift underway: AI has leapt from the margins to the mainstream, becoming the top priority for Australian service leaders.
• New research from Salesforce’s 7th State of Service report also reveals how AI is transforming front-line responsibilities and career opportunities as businesses evolve into agentic enterprises.

According to a new global survey of 6,500 service professionals — including 250 in Australia and 50 in New Zealand, part of 1750 respondents across APAC — AI is no longer just automating decision trees, it’s reshaping how service teams spend their time, grow their careers, and meet customer expectations.

Businesses can drive growth and reduce downtime by harnessing the power of AI to predict, prevent, and orchestrate issues

By integrating with New Relic’s MCP server, engineering teams can now automate incident detection, root cause analysis and remediation across the entire stack

Developers, ITOps, DevOps, SREs and platform engineering teams who design and manage AI apps and agents with Microsoft Foundry can now rely on critical New Relic telemetry data and intelligent observability