Provide current and historical ownership information on domains / IPs. Identify all connections between domains, registrants, registrars, and DNS servers.
Expert support service whenever you need it
Regardless of whether you are a startup, a small business or a global one, our team is always ready to help you. Enterprises operating on a scale can also choose special premium support management with high priority 24/7 email and telephone responses and other professional services.
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Join more than 50K satisfied customers
What Premium Support is
Get the right answers when you need them with premium support, which is designed for fast-growing or complex enterprise businesses that have minimal interruption tolerance. You will receive the fastest email and phone response from an expert who knows your specific environment.
Benefits
Prioritized response
Skip the queue and get faster responses to every question on email and phone. Highly-trained professionals available 365/24/7 to help organizations respond rapidly.
Effectiveness
Get technical assistance to solve business critical issues during major updates, software migration, and other tasks to ensure your organization runs smoothly.
Free up resources
Enable your IT department to focus on core tasks, without being confronted by issues.
Choose a support plan
WhoisXML API provides customers with technical support services as an annual subscription in accordance with the support tiers as defined below.
Severity level 1
Severity level 2
Severity level 3
Severity level 4
Bronze
Response time
12 hours
Business hours*
-
-
-
Support access
Silver
Response time
8 hours
Business hours*
8 hours
Business hours*
-
-
Support access
Gold
Response time
8 hours
24/710 hours
24/712 hours
Higher priority**
24 hours
Higher priority**
Support access
Platinum
Response time
6 hours
24/78 hours
24/712 hours
Higher priority**
24 hours
Higher priority**
Support access
Email & Phone
* WhoisXML API personnel will work on resolution during business hours, which are generally defined as 11:00 AM to 4:00 PM PST, excluding holidays and weekends.
** WhoisXML API personnel shall work on it during normal business hours with heightened priority until resolution.
Please note
WhoisXML API support staff will make commercially reasonable efforts to resolve material, reproducible bugs in the services provided, as reported by Customer (“Technical Support”). Reported bugs must be reproducible using the services as provided to Customer by WhoisXML API. Customer must provide all support and information reasonably necessary for the bug’s reproduction, such as hardware and operating system information, and software logs. Customer may report such bugs to WhoisXML API by e-mail and/or phone in accordance with the selected plan level.
WhoisXML API shall have no obligation of any kind to provide assistance to Technical Support with regard to any problems in the operation or performance of services caused by any of the following customer-generated errors:
- Modifications to the services not made by WhoisXML API or a party expressly authorized by WhoisXML API;
- Customer’s use of the services other than those authorized in the MSA or provided in the documentation accompanying the services.
If it is necessary to provide Technical Support for a problem caused by a Customer-Generated Error, WhoisXML API shall notify Customer of it as soon as WhoisXML API is aware of suchCustomer-Generated Error, and WhoisXML API shall have the right to invoice Customer at WhoisXML API’s then-current time and materials rates for all such Technical Support performed,and Customer shall agree to settle this invoice.
All Support is provided in English.
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