Contact Us

MAINGEAR, Inc.

4 Powder Horn Dr.
Warren, NJ 07059

1-888-MAINGEAR (624-6432)

Local: +1 (908) 620-9050
Fax: 888-295-2069

Phone Hours

Mon-Fri: 9am-6pm EST
Sat: 10am-1pm EST
Sun: Closed

Walk-in Hours

Mon – Fri: 9:30am – 5:30pm EST

Knowledge Base

Support FAQ

Sales FAQ

Drivers

Remote Session

Discord Support

My Account

HOW LONG IS MAINGEAR'S WARRANTY?

MAINGEAR gaming PCs come with a 1 year limited hardware warranty, while workstations typically include 2 years of coverage. Extended warranties are available for a fee, up to 3 years total. All PCs include lifetime support, which follows the system, not the user. Additional hardware coverage may be available through individual component manufacturers.

WHAT IS COVERED UNDER THE LIMITED HARDWARE WARRANTY?

All factory-installed components in the system are warrantied against failure due to normal use for the duration of the warranty period. For more information on our warranties, click here.

CAN I SEND MY PC IN TO BE UPGRADED?

Yes! We offer upgrade services on all MAINGEAR desktops, as long as components and services are obtained through MAINGEAR directly. Contact our support team today to discuss compatibility, pricing, and the best upgrade options for your system.

DO YOU SHIP INTERNATIONALLY?

Yes, MAINGEAR ships internationally to select countries. Customers in Canada can complete their order online. Customers outside Canada should contact our sales team before ordering so we can confirm shipping availability and provide an accurate shipping quote. All international customers are responsible for any applicable Customs fees to cover duties and/or taxes. Payment for international orders must be made via ACH/wire transfer.

WHAT IS "BURN IN"?

The final step in our build process, “System QA – Burn In,” transforms your computer from assembled parts into a finely-tuned gaming rig or professional workstation. This involves:

  1. Software Deployment: Installing and updating the operating system, followed by the installation of all necessary hardware drivers to ensure full functionality. This is also where we update BIOS, define fan curves, power levels, and other system optimizations.
  2. Stress Testing: Using our proprietary software suite to simulate real-world workloads, identifying and eliminating any faulty components before shipping.

This process helps ensure your system arrives stable, reliable, and ready to use right out of the box.

WHERE IS MAINGEAR LOCATED? DO YOU HAVE A STORE?

MAINGEAR is located in beautiful Warren, NJ. While we don't operate a conventional storefront, we have a small showroom in our lobby where visitors can engage with and purchase our products. Our sales team is also available during regular business hours for consultations. Tours are also available upon request.

DOES MAINGEAR ONLY SELL GAMING COMPUTERS?

Not at all. We build high performance workstations for AI development, CAD, engineering, 3D rendering, content creation, software development, and professional production workflows. We also offer premium home and office systems. Our sales team can help recommend the right configuration based on your workload and software requirements.