The DDC Group

The DDC Group is entering a new era. The global network of DDC brands is unifying into one global BPM powerhouse, focused on driving exceptional business outcomes with AI, data insights, advanced technology, and deep domain expertise. To learn more about our transformation, click here: https://hubs.ly/Q03cgn_k0

Are your CX metrics telling a story—or just filling a report? Market leaders focus on value metrics → https://hubs.ly/Q03M7WYH0 Executives don’t need more dashboards—they need metrics that guide decisions: • CLV • NPS with churn context • FCR When CX connects to revenue, retention, and risk, it becomes a growth strategy.

Customer Contact Week Europe 2025 in Amsterdam sets the stage for new ideas and true collaboration. The DDC Group’s Sarah Hunt and David Pall will be on the ground, engaging with industry leaders on real solutions to today’s customer experience challenges. If your goal is smarter, tech-enabled business outcomes, let’s talk. Book a meeting today: https://hubs.ly/Q03LtWk60 #CCWEurope #CustomerContact #CX

Unlock the 2025 CX Trends in the Supply Chain Whitepaper → https://hubs.ly/Q03LmfgH0 9 in 10 supply chain leaders report measurable ROI from CX. 89% now track service quality. See what the latest CX data reveals about the future of customer experience. Analyze trends, benchmark performance, and anticipate what’s next in CX strategy.

📍Connect with DDC at JOC Inland Distribution: https://hubs.ly/Q03L9sLl0 Freight demand is unpredictable, and global risks are constantly shifting. Michael Campese will be at JOC.com Inland (Chicago | Sept. 29–Oct. 1), meeting with carriers, 3PLs, and freight operators to explore how to run smarter, faster, and more efficiently in an uncertain market. Carriers, 3PLs, and shippers face fluctuating demand, tariffs, cargo theft, and evolving risks, all while seeking real value. It’s about aligning technology, people, and processes to stay ready for whatever comes next. #Inland25

As extreme weather events and shifting regulations reshape the energy landscape, energy leaders face growing complexity. Rather than treating compliance as a burden, some are embedding it into strategy—transforming risk into efficiency and competitive advantage. Predictive analytics, IoT-enabled visibility, and strategic partnerships are helping executives navigate this changing landscape. What if regulatory compliance could unlock efficiency instead of adding cost? Here’s how 👉 https://hubs.ly/Q03KP0SQ0

CX is no longer a soft metric—it’s a strategic growth lever. Delta Airlines embedded CX into leadership discussions and outperformed competitors in 6 of 7 J.D. Power measures. Is your CX data guiding strategy—or just filling a report? 👇 Full article linked in the comments.

We’re proud to be finalists in Outsource Accelerator’s Outsourcing Impact Review 2025 – Education Category! At The DDC Group, our Commitment to Future Leaders is more than a CSR program—it’s a decades-long journey of fostering real, lasting impact in Leyte, Philippines. From constructing a modern, two-story school building for the Libertad National High School to providing digital resources, inclusive design, water systems, and public Wi-Fi, we aim to empower the next generation of learners. This recognition inspires us to go further, driven by personal engagement, adaptive strategies, and a deep sense of responsibility toward education and community development. We’re committed to building brighter futures and empowering future leaders – one classroom at a time.

The energy transition won’t succeed without collaboration — between utilities, innovators, policymakers, and consumers. That’s why we’re excited to bring the conversation on accelerating change and balancing equity with autonomy in distributed energy to #EMC24. 💡 Who should lead the charge? Consumers driving adoption, or a coordinated, utility-led approach? Don’t miss The DDC Group’s Joe Beal moderating a panel of energy leaders tackling these critical questions — register for Energy Marketing Conferences #EMC24 below.

Coordinating HR and IT with agent office days might seem like a small step — but it removes friction, builds connection, and makes in-office time far more valuable. That’s the perspective Gareth Brophy, VP of CX & Back Office Capabilities at The DDC Group, shared in a recent https://hubs.ly/Q03Kr0-N0 article.