Request a new Chase card
It’s easy to replace a lost or misplaced card
On the Chase Mobile® app:
- Sign in to your account in the mobile app.
- Tap “More.”
- Tap “Replace cards.”
- Select the card you need to replace and reason for replacement.
- Confirm your request and click “Replace card.”
On chase.com:
- Sign in and click on any of your checking accounts or credit cards.
- Click “More,” “Account services” and “Replace a card.”
- Select the card to replace.
- Select the reason for replacement.
- Confirm your request and click “Replace card.“
Manage your debit card all in one place
At the debit card help center, you can activate, lock or unlock your card and change your PIN.
Frequently Asked Questions
To request a replacement card, sign in to Chase Online℠ and follow the instructions. We’ll send you a replacement card that'll arrive within 5-7 business days. If your card doesn't arrive after 7 business days, sign in, choose "Didn't receive card" under "Reason" and follow the instructions. You can also call the number on your statement.
If your account is in good standing and the credit card is about to expire, we’ll automatically send you a new card during the month your current card will expire. If you haven’t received a new one, please call us at the number listed on your statement or the back of your card.