How conversational AI is replacing the contact centre script
By Akhil Gupta, Co-founder & CTPO, NoBroker
"We sincerely apologise for the inconvenience caused. We value your…
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Explore the latest artificial intelligence news on Express Computer’s AI category page. Stay updated with AI news today, exploring groundbreaking innovations, advancements, and insights shaping the future.
From dashboards to decisions: Why AI agents can’t function without observability
Philippe Deblois, Global Vice President of Solutions Engineering at Dynatrace, on why the agentic AI era is turning observability…
Elastic, OpenAI expand partnership to build enterprise AI applications
Elastic has expanded its collaboration with OpenAI to help organisations build AI applications and agents using OpenAI models with…
Why workforce intelligence is becoming critical in the AI-first enterprise era
Indian enterprises and their global capability centres are pouring money into AI. The ones that see a return will be those that…
Technology is helping ICICI Prudential Life bring down its savings cost-to-premium ratio
ICICI Prudential Life Insurance’s sustained investment in technology and automation along with other cost optimisation initiatives…
Fueling India’s AI boom without draining its resources
By Shree Harsha, Senior Sales Director - Growth Industries, Dassault Systèmes
India is building AI infrastructure at a pace few…
The agentic AI imperative: Why Indian enterprises need a new deployment playbook
By Purushothaman KG, Partner and Head of Technology Transformation and AI, KPMG in India
As Agentic AI moves from…
GoKwik and PayU bring multi-brand D2C shopping to ChatGPT, launch AI-powered commerce experience
Hyphen, Beardo and Kilrr among the first brands onboard as companies introduce conversational shopping with integrated payments
How Swiggy is building India’s AI-native commerce infrastructure
For nearly two decades, digital commerce has revolved around a familiar ritual: open an app, browse options, add items to a cart,…
Capri Loans collaborates with OpenAI to bring Enterprise-Grade AI to lending operations
With this AI adoption, functions across customer service, operations, and knowledge workflows are expected to benefit…