Cresta

🚀 BIG NEWS: Cresta has raised $125M in Series D funding! 🚀 This round was co-led by WiL (World Innovation Lab) and Qatar Investment Authority, with additional contributions from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures. Today’s news accelerates our mission to redefine contact centers with human-centric AI. And we’re excited to put this new funding to good use by creating THE unified platform for human and virtual agents. Hear from Ping Wu, Devon Mychal, and Megan Schildmier to learn what this incredible milestone means for us - and most importantly, for our customers. 👇

For leaders in travel and hospitality, every change—from a new app rollout to a sudden outage—creates moments where customer experience hangs in the balance. The challenge? Traditional analytics can’t keep pace with how fast customers react. Cresta AI Analyst changes that. With natural-language Q&A on real customer conversations, leaders can instantly understand what matters most: 🔎 Are customers confused or resistant to change? 🔎 Which issues should agents prioritize during a crisis? 🔎 How can teams deliver proactive, consistent messaging? The result? Faster answers, informed decisions, and the ability to stay ahead when it matters most. Dive deeper into how it works in our blog: https://lnkd.in/ew49vQJv #CrestaAIAnalyst

Wrapping up a fantastic couple of days at the Optimum Technology Innovation Summit & Hackathon 🤩 As a proud partner, we had the opportunity to showcase how Cresta is helping transform customer experience in the contact center. Big thanks to the Optimum and Altice USA team for including us! Chad Korpeck Max Wood Jonathan Knoth

🌍 Cresta is heading to CCW Europe in Amsterdam from 6–8 October 2025! We’re excited to join Europe’s largest gathering for #CX leaders to showcase how Cresta is transforming the contact center with real-time intelligence and AI agents. 📍 Visit us at Booth 10 to see how AI is empowering human agents, automating the right tasks, and helping enterprises deliver exceptional customer experiences. 👉 Will you be at #CCWEurope? Drop a comment and let us know. We’d love to connect in Amsterdam! #CCWEurope2025 #CustomerContactWeek #CustomerContactWeekEurope

🚨 Cresta Raises the bar on AI Agent reliability by building the confidence layer for Enterprise CX Enterprises want AI agents that don’t just work—they want AI agents they can trust. That’s why today’s announcement from Ping Wu and the Cresta team is a milestone for the industry. Cresta has launched its Automated AI Agent Testing suite, using AI to test AI. With LLM judges, dynamic simulated visitors, flexible evaluators, and in-product feedback loops, Cresta enables: • 15x more tests than manual methods • 35% faster release cycles • 20% improvement in accuracy Trust has been the limiting factor for enterprise AI adoption. According to PwC’s 2025 AI Agent Survey, only 25% of business leaders trust AI agents to act autonomously with customers. Cresta is tackling this head-on by creating an AI Assurance layer—a new category of capability that could define which platforms scale in the enterprise and which remain in pilot. Full story 👇 https://lnkd.in/eBDWMRAa #enterpriseAI #contactcenter #AIadoption #AIagents

✨ Enterprises want AI agents that delight customers, without putting trust at risk. That’s why we’re enhancing our Automated AI Agent Testing suite: a comprehensive set of tools to ensure AI agents are validated, reliable, and ready for production. Automated AI Agent Testing empowers enterprises to deploy faster, safer, and smarter. By combining expert-aligned LLM judges, realistic customer simulations, and in-product feedback loops, teams can validate performance at scale. The payoff? ✅ Faster rollouts ✅ Reduced errors and risks ✅ Greater confidence in every interaction 👉 Learn how Cresta is helping enterprises deploy #AI agents with confidence: https://lnkd.in/ghCiv9Nc #CrestaAIAgent #AIagent

Scaling with excellence means growing without compromising the consumer experience. As a fast-growing company, we faced the challenge of managing rising call volumes while staying true to our commitment to empowering agents and delivering outstanding service. Partnering with Cresta allowed us to scale smarter, not just faster. By deploying their AI Agent, we automated routine interactions, provided real-time support for our team, and gained complete visibility into every customer conversation. The results speak for themselves: 💥 58% containment with AI Agents 💥 50% reduction in after-call work 💥 100% of calls analyzed for insights This partnership reflects our human-in-the-middle approach to AI, empowering our agents to do more, not replacing them. By putting people at the center of the customer experience, we’ve built a contact center that runs leaner, moves faster, and delivers exceptional customer experiences. 👉 Link to the full case study in the comments. #AI #CustomerExperience #Innovation #FinancialInclusion

🌊 Mark your calendars! On October 8, Cresta is hosting The State of Voice AI—a private #SFTechWeek event bringing together the builders and thought leaders shaping the future of voice technology. We’re thrilled to host an all-star panel featuring: ⭐ Corinne Marie Riley – Partner at Greylock Partners ⭐ Karan Goel – CEO & Founder at Cartesia ⭐ Kwindla Hultman Kramer – CEO & Co-founder at Daily ⭐ Brooke Hopkins – Founder at Coval ⭐ Daniel Hoske – CTO at Cresta Why attend? ✨ Hear directly from top VCs, builders, and #AI leaders ⚙️ See how Cresta is transforming enterprise contact centers 🤝 Network with Bay Area founders and tech leaders ✅ Experience an evening of insights, demos, and connections 🔗 Request your spot: https://lnkd.in/eEBBEiZK Seats are limited! Approved guests will receive a confirmation email. #SFTechWeek #Networking #VoiceAI #TechCareers #FutureOfWork

🚨 LAST CHANCE! Register to join Cassie Kozyrkov and Devon Mychal tomorrow (September 30 at 12:30 PM PT) for a live conversation on how to build #AI agents customers actually love. 🎟️ https://hubs.la/Q03HFrh60

We were thrilled to join Qualcomm in Maui for Snapdragon Summit 2025 earlier this week, where the latest advances in CPU, GPU and NPU technologies were on full display. Cresta was invited to showcase our innovation, giving the audience an early look at what’s ahead. Being featured alongside global leaders at such a premier event was an incredible opportunity to highlight the future of real-time AI in the contact center. We can’t wait to share more soon 🚀 #SnapdragonSummit #AI