Power more connected, data-driven experiences by bringing together the #1 AI CRM and next-gen SIS capabilities. Maximize staff impact institution-wide with common capabilities and a flexible data foundation for lifelong learning. Deliver support at scale and be one step ahead with proactive analytics integrated into Education Cloud modules for each stage of the constituent journey.
Explore our vision for building a next-gen SIS on Education Cloud.
Discover global insights from students and staff in our latest Connected Education Report.
Connect every touchpoint, predict key trends, and take action using AI-powered insights with Education Cloud modules for Recruitment and Admissions, Academic Operations, Student Success, Student Financials, and Advancement and Alumni Relations.
Engage prospective students and deliver instant, personalized support throughout the enrollment journey with Agentforce. Answer prospective student questions 24/7, capture their academic interests, register them for campus tours, and even kickstart their application - giving recruiters time back to focus on high-value interactions.
Answer transfer credit questions, provide helpful transfer credit estimates, and kickstart student applications with Agentforce. And with Transfer Credit Applications, students can easily upload relevant transcripts, include work and military experience, and select key courses. Plus, staff can seamlessly review transcripts, verify documents, and select course equivalencies all in one place.
Drive application success with a dynamic, AI-powered admissions experience that adapts to each individual’s needs. Give applicants the ability to view, edit, and proofread their application before submitting, while admissions teams can unify admission processes across programs with modular, reusable components across programs to build dynamic application forms.
Seamlessly review applications and supporting information from any source – including third-party application data – all in one, cohesive view. Easily see and approve documents, and discover where applicants are getting stuck with clear visibility into each stage of the application process. Plus, keep track of how your applicants are engaging with your institution with one, comprehensive timeline that updates automatically.
Empower learners to make more informed decisions with personalized course guidance throughout their education journey. Autonomously answer students’ questions 24/7 and provide detailed insights into class content aligned to their academic goals.
From degrees and certificates to badges and micro-credentials, create all types of learning programs aligned to any number of outcomes. Quickly define and structure program details throughout the learner lifecycle with prerequisites, corequisites, and recommended classes.
Connect your data and processes for a seamless registration experience. Manage course demand and optimize capacity with customizable waitlists that adapt to institutional enrollment policies. Enable learners to find best-fit classes, check availability, confirm eligibility, and complete registration, all in one place.
Effortlessly navigate degree planning for a seamless journey to graduation. Streamline degree progress, empower learners to make informed program decisions, and shape each unique academic journey with an intuitive interface.
Generate comprehensive student summaries of key advising details. Obtain campus policy-based insights and identify best-fit resources to deliver proactive student support. Empower learners to set meaningful academic, career, and life goals with AI-powered guidance.
Deliver next-gen student experiences that improve retention and satisfaction. Connect students to the right staff with streamlined appointment scheduling. Help learners reach their academic, career, and personal goals with customizable care and action plans. And give them one place to manage their learner journeys with a tailored portal.
Visualize learners’ progress faster by activating student data–academic, wellbeing, LMS engagement, and more. Get the early indicators required to identify students in need and quickly intervene with data-driven alerts.
Establish a regular cadence of pulse checks to proactively capture student wellbeing. Bridge the gap between academic focus areas, student groups, and career advancement to showcase how campus involvement and industry collaborations drive student employability. Track competency development so students can see how their engagement builds skills and prepares them for life beyond campus.
Manage every aspect of fundraising in one unified system, from high-volume gift processing to major gift cultivation. Track designations with precision, organize multi-year campaigns with built-in hierarchy and segmentation, and build lasting donor relationships with tools that elevate every touchpoint.
Simplify philanthropic research for major gift success. Fundraisers can get a full picture of a prospect or donor with Agentforce in the flow of work, including Slack. With autonomous AI Agents, fundraisers can track and analyze wealth indicators, philanthropic events, research assessments, and key milestones allowing staff to redirect their time to fundraising for the mission.
Power complex philanthropy from intent to stewardship with a gift planning data model and structured giving lifecycles. Record gifts and designate funds with support for third-party payments in single and batch entries. Plus, model complex gifts, calculate projections, and visualize gift structures all in one place.
Unify corporate partnerships, from sponsorships and research to internship placements, and connect them directly to measurable student outcomes. Bridge the gap between institutional advancement and industry engagement to showcase how corporate relationships drive student success and strengthen the case for long-term philanthropic investment.
Manage student accounts with streamlined processes and greater data accuracy. Provide staff with a robust framework and powerful account reconciliation tools to manage and analyze institutional fees, ensuring comprehensive revenue oversight.
Simplify your institution's billing and payment experience with a comprehensive financial hub that gives students, families, and staff everything they need in one place. View invoices, track payment history, and make secure payments.
Reduce financial stress with an AI agent that gives students real-time clarity into balances, fees, and billing, right when they need it. From setting up payment plans and managing invoice preferences to calculating potential tuition costs for future terms, students can explore and understand their financial obligations with confidence.
Empower students and staff to navigate the financial aid process with a unified hub. Gain real-time insights into every stage of the aid journey from application through disbursement with personalized, agentic guidance, and seamless data integration.
Build and customize autonomous AI agents to support your staff and students 24/7.
Make every moment count with data-driven communications delivered throughout the learner lifecycle.
Boost productivity and decision-making institution-wide with AI-powered analytics.
Integrate all your data, systems, or AI models to transform your institution and drive lifelong value.
Connect, harmonize, and activate data from any system into a complete view of every constituent.
Bring students, faculty, and staff together to collaborate and engage from anywhere.
Build guided, hyper personalized digital experiences with low code.
Select the right Education Cloud edition for your institution's needs.
To maintain a culture focused on student success, technology must play a critical role. We needed a more modern system to support our work and meet students where they are in their journey. With Education Cloud , we’re creating a one-stop shop to connect our advisors, prospective and current students, alumni, and families.
Robin BryanAVP for Information Technology and CIO, James Madison University
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Try Education Cloud free for 30 days. No credit card. No installations.
Elevate the Education Cloud experience with the #1 CRM for learner and institution success.
Tell us a bit more so the right person can reach out faster.
Salesforce Education Cloud is a deeply unified platform that includes CRM for higher Education and next-gen student information system (SIS) capabilities. It uses the latest Salesforce innovations, such as agentic AI and analytics, to drive learner and institution success. Unlike point solutions, Education Cloud is a configurable platform designed to support multiple use cases across the Education journey.
Education Cloud does not run on the Education Data Architecture (EDA). Instead, it has its own Education Data foundation that is built within the core Salesforce platform. Education-specific objects for things like grades and courses live as native objects on the core Salesforce platform.
Salesforce Education Cloud includes purpose-built modules for each stage of the constituent journey, a common capabilities model, a data foundation for lifelong learning, agentic AI, and analytics–all in one platform. Modules support recruitment and managing the admissions funnel, academic operations, advising and student success, advancement and higher education email marketing.
Education Cloud is an industry cloud that delivers personalized experiences for students, staff, and alumni. Education Cloud’s common capability model for things like scheduling, case management, and application form-building helps reduce total cost of ownership and scale impact institution-wide.
Salesforce is embarking on a transformative journey to build a next-generation student information system (SIS) on Education Cloud. By building modular, learner-centric SIS capabilities and releasing them over time, Salesforce offers institutions a more flexible path to embracing a modern system. This initiative represents an important step forward in our commitment to empowering institutions to better activate data with AI, drive unprecedented efficiencies, and cultivate enhanced constituent experiences for years to come.
