Shipping policy

Shipping and Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving confirmation from our order processors. If you need to make a change to the shipping address you have until 2pm PST after you place your order to email info@yerbamadre.com with an address update request. We cannot guarantee that shipping address changes can be made after you place your order. You will receive another notification when your order has shipped. At this time, we do not offer international shipping. We are not responsible for missing packages due to theft or loss via the shipping partner.  Shipping charges are calculated and displayed at checkout based on your order, size, weight and destination.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.  You will be able to monitor your delivery status directly through the carrier’s website, if applicable.

Shipping Location and P.O. Boxes

We currently ship orders within the Continental United States as well as Alaska and Hawaii but excluding all U.S. territories (e.g. Puerto Rico Guam).  At this time, we do not offer international shipping outside the United States.  If the provided shipping address is a PO Box the order will be shipped via USPS.

 

Refunds, returns, and exchanges

We hope that you love our products, but we understand that sometimes things just don’t work out. Regrettably, we cannot offer a refund or exchange unless the product is damaged or defective. We ask that you notify us immediately if your order is damaged or if items are missing, but not later than Thirty (30) days from the receipt of your order so we can evaluate the situation and make it right. We reserve the right to change or amend this policy at any time.

For more information about returns, please refer to our Refund Policy.

If you have any further questions, please don't hesitate to contact us at info@yerbamadre.com.