NiCE Cognigy

📣 Big news: We’re officially NiCE Cognigy! This marks the start of an exciting new chapter where two innovation leaders are joining forces to shape the future of AI-powered customer service. What does this mean? - More innovation, faster: powered by shared vision and combined strengths - Unmatched scale: supporting enterprises across regions, platforms, and use cases - The same trusted team and platform: now with the backing of NiCE’s global resources We’re more focused than ever on delivering outstanding value and service. Together with NiCE, we’re building one of the most powerful customer experience platforms on the market. 🌟 And this is just the beginning. Find out more here https://utm.io/ui61n

📣 NiCE Cognigy + NiCE invite you to Unleash #AI. Reimagine #CX. Global enterprises are already turning AI into measurable impact. With 83% of companies increasing their AI spend on customer experience this year, now is the time to rethink your approach. Featuring world-class leaders and analysts including: Cassie Kozyrkov, Google’s first Chief Decision Scientist Max Ball, Principal Analyst, Forrester Scott Russell, CEO, NiCE Philipp Heltewig, Chief AI Officer & GM, NiCE Cognigy You'll discover how to unlock growth, apply conversational and Agentic AI for smarter CX and EX, and redesign collaboration between people and AI to accelerate results. 🕒 Join live in your time zone: US: Nov 12, 11:00 AM EST | EMEA: Nov 13, 11:00 AM GMT | APAC: Nov 13, 11:00 AM SGT 👉 Register now https://lnkd.in/eQt-Qfft

We’re proud to be recognized as a Leader in the 2025 PEAK Matrix® for Conversational AI by Everest Group! NiCE Cognigy scores high across both Market Impact and Vision & Capability, reflecting the value we deliver to enterprises today and our commitment to shaping the future of AI-powered customer service. Thrilled to see AI Agents moving from concept to measurable impact in real-world workflows.

📅 Meet us at CCW Europe Summit in Amsterdam, October 6–8, 2025! From redefining voice experiences to scaling customer service with Agentic #AI, our experts and partners will share how enterprises are transforming CX today. On stage you’ll hear from: - Alexander Teusz on how autonomous AI is shaping the future of voice - Dr. Dominik Eberlein & Tobias Grossecker (SIXT) on real-world Agentic AI in action - Alan Ranger on blending automation with human insight to unlock intelligent CX - Jarrod Davis on the proven outcomes and lessons learned from Agentic AI deployments 👉 Let’s connect in Amsterdam and explore how Agentic AI can take your customer experience to the next level. Book your meeting here https://utm.io/ujcSn

✨ What happens when you bring the whole #NiCECognigy crew to Sicily? You get four unforgettable days together, filled with connection, inspiration, and plenty of fun. Yoga at sunrise, Palermo adventures, pottery workshops, and downtime by the water...Sicily gave us a little bit of everything. But more than the activities, what made this off-site so special was the people. Colleagues flew in from across the globe all coming together in one place. Moments like these remind us that innovation doesn’t only happen at the desk. It grows when we take time to connect as humans, recharge, and celebrate what unites us as a team. 💙 We're so grateful for the memories we’ve made together and the exciting journey ahead, powered by this incredible group of people.

🚀 Last call! Do you want to know what’s new in Cognigy.AI? On October 2, join our Product Owners Anastasiya Kolos, Deniz Ergün, and Merlin Eunicke together with Nhu Ho, Sr. Product Marketing Manager, for our Q3 Tech Update. This 45-minute session is packed with practical insights and demos, including: - A new prompt-centric Agent & Job Editor - Smarter conversations with custom prompting - Flexible model options to boost Knowledge AI accuracy ...and much more! 👉 Reserve your spot today https://utm.io/ui81d

🏆 Last week, we hosted our Customer Advisory Board in Amsterdam, co-hosted by adidas.   40+ pioneers from 17 enterprise brands & NiCE Cognigy leadership came together to talk roadmap, CX innovation, and the evolving role of #AI in customer service. A room full of peers pioneering the real-world use of AI in the enterprise!   One advisor said it best: “Everyone here brought something to the table – real experiences, real questions. It felt like building the future, not just talking about it.”   Huge thanks to everyone who joined us - and to Adidas for being such great hosts. Always energizing to be in the room with people who push things forward.

💻 On October 16–17, 2025, we’re hosting our Customer Hackathon at NiCE Cognigy Headquarters. This is your chance to: - Build with the latest in Agentic AI -Team up with peers from leading enterprises and our Product Team - Return with a working prototype ready to make an impact With two full days of innovation, an overnight skyline hacking party, and exciting prizes, this is where the future of AI-driven customer service takes shape. 👉 Join 40 handpicked innovators to build what you love https://utm.io/ui5LT

🤖 For years, #AI Agents have automated customer service, but they’ve had one big limitation: they could only follow scripts. When conversations went off track, they struggled. Enter Agentic AI. It doesn’t just respond, it reasons. It understands context, remembers past interactions, and takes real action — working dynamically, not robotically. 👉 Watch the video to see how Agentic AI changes the game for customer service. Stay tuned for more videos as we unpack how Agentic AI is redefining the customer experience.

🌟 Nexus is back! Mark your calendar! #Nexus26 lands in Munich, March 11–12. New city. Fresh energy. The same unforgettable event where we come together, through vision, innovation, and connection, to build the future of customer service. Here’s a glimpse of what to expect: - Enterprise speakers sharing Agentic AI in action - Hands-on TechLabs to dive into the latest innovations - An Experience Zone packed with real-world use cases - Evening experiences, surprises included 📅 Registrations open soon...stay tuned!