Support

The common license questions, answered in plain language. Anything else, or anything unclear: mail support@monocards.app and a human answers.

Activate on a new Mac

Your license activates under Settings, License in the app. Moving to a new Mac? Deactivate on the old one first (same place) and the seat frees up instantly. Activation keeps working forever, also years after your update window ended: you never lose what you bought.

"Seat limit reached"

Every license covers a fixed number of Macs. If activation reports that all seats are taken, for example because an old Mac died before you could deactivate, the app shows which Macs hold a seat and lets you free one on the spot. No mail needed.

Lost your license key?

Your key is in the order confirmation mail from Creem, our merchant of record. You can always retrieve it through Creem's customer portal: it mails you a login link, no password involved. Can't find either? Mail us and we look it up.

Renewals and updates

Your purchase includes one year of updates. After that year nothing breaks: every version released inside your window stays fully yours, forever. Want the newer stuff? Renew at a discount right in the app (Settings, License), for one year or, cheaper per year, for three or five. If you skip renewing, the newest version asks for a renewal while your own version keeps working untouched.

Refunds

Not happy? Full refund within 14 days of purchase, no questions asked. Ask through Creem using your order confirmation, or mail support@monocards.app and we handle it for you.

Reviews

Want a review card you sent us taken off the website, or deleted from our storage? One mail to reviews@monocards.app is enough.