Awards International

🎉 What an incredible day of innovation and inspiration at UKCXA 25! We’ve seen outstanding ideas from across industries, each showing the power of putting customers at the heart of everything. A huge thank you to everyone who joined us today - your passion and insights made it unforgettable. 🙌 Now, we look forward to the Awards Ceremony at Wembley Stadium, London, on 16th October 2025 - where we’ll celebrate the achievements of our finalists and crown this year’s winners! 🏆 Pure Cremation My Home Move Conveyancing SS&C Technologies Close Brothers Assist Digital Oxalis Solutions Charlotte 'CLo' Lo, CCXP Anna Mathew Emily Bevens CCXP Jessica Wilkie Anna Kelshaw Abhishek Verma Mark Nichols Lisa Edgar Valentina Postelnicu Lorraine Rough CCXP Natalie McCoy Jodie Mountford Jon Horrie Carly Brooks-Watling Evin Conway Rob Dermott Richard Stones David Forde Michelle Moore Jack Dowling Ed Sims Linzi Hindle Rebecca Brooks-Daw Jackie Dyal CXAD (Dip) Amit Tyagi Jerry Angrave Maria Behan Doyle Lisa Garthside CCXP #customerexperience #awards #celebration #wembley #UKCXA25

💡 Creativity is flowing here at UKCXA 25! Our finalists are showcasing brilliant approaches to making every interaction with customers matter - from seamless journeys to moments of true delight. The passion in every presentation is undeniable, and the ideas being shared are truly raising the bar for customer experience. 🚀 Simplify Landmark Information Group Bookwhen ScottishPower HSL  London Northwestern Railway Leonie Williams Angela Thomson Kieran O. Lesleyanne Maughan  Mark Nichols Shona Smith  Subham Pal, Shetal Bhatt, Tracy Sheldon, Silvia Tarricone, Sarah Ackling Abhishek Verma Arren Khan Elena Boisseuil  Hanane Chergui Sally-Anne Hicks George Kondylas Morris Pentel Claire Aspinall Joe Agate #CustomerExperience #CXExcellence #UKCXA25 #AwardsInternational #CXInnovation

✨ The energy is high as UKCXA25 gets underway! We’re diving into inspiring presentations from this year’s finalists — all sharing brilliant ideas to push the boundaries of customer experience. 🚀 From innovative touchpoints to strategies that put people first, it’s a celebration of creativity and impact. 💡 McDonald's The Coca-Cola Company Business Stream Transportify Landmark Information Group Barchester Healthcare Kirstin Simons Charlotte Bohlman Charlie Adams ACXS Leonie Williams Angela Thomson Kieran O. Lesleyanne Maughan  Mark Nichols Shona Smith Maria Russo Alison Lawrie MBA CCXP Laura Lombaert CCXP Michael Stones Amelia Abel Shetal Bhatt Tracy Sheldon Silvia Tarricone Sarah Ackling Anna Kelshaw Emily Bevens CCXP Jessica Wilkie Michelle Ansell Valerie Howe Katy Jess, CCXP Mike Wells MIDM,CCXP Ikrimah Fuqha Geoff Spick Sandra Radlovacki Vukanovic Oscar Skehel #ukcxa25 #customerexperience #presentations #finals #awards #innovation

💡 Behind many great customer experiences are powerful partnerships driving service, innovation, and agility. We’re proud to reveal the finalists in the Best BPO Partnership category at the UK Customer Experience Awards: 👏 Congratulations to: 🔹 British Gas 🔹 Coforge 🔹 The DDC Group 🔹 Simply Contact in partnership with Ditto Music These finalists have demonstrated what it means to collaborate with purpose—aligning values, driving results, and enhancing the customer journey through trusted, flexible outsourcing models. 🌟 Partnerships like these are transforming how businesses deliver value in a fast-moving CX landscape. #UKCXA25 #CXPartnerships #BPOExcellence #CustomerExperience #CollaborationInCX #OutsourcingWithImpact #awardsinternational

☕ Excitement is brewing! Ahead of the UKCXA 2025, we’re thrilled to host CX Coffee with two incredible leaders in the world of customer experience: ✨ Leonie Williams – CX Specialist, Co-Founder, and Director at Customer Service Solutions Group ™ ✨David Neale – CEO and Founder of GBPO Solutions Can’t wait to soak up their insights, prep for the finals, and celebrate the amazing world of customer experience! 👏 #UKCXA25 #CustomerExperience #CXLeaders #CXCoffee #CXExcellence

✨ Big ideas deserve bold perspectives. That’s why the ICXA judging panel is built from leaders who don’t just follow CX trends — they set them. This new group of judges brings creativity, critical thinking, and a global outlook to the table, ensuring every entry is seen through a truly innovative lens. 👏 Meet the changemakers shaping the future of customer experience at ICXA25. Bas Verster, CCXP Zeina Taher Abhinav S. AC Machado Karim Ali Natia Jibladze, PhD, CXAC (Cert) #icxa25 #customerexperience #cx #judges #innovation

Professional services teams face unique challenges—complex journeys, high expectations, and the need for personal touch at scale. These finalists are meeting that challenge with collaboration, innovation, and heart. ⭐ We’re excited to announce the finalists in the CX Team of the Year – Professional Services category at the UK Customer Experience Awards: 👏 Congratulations to: 🔹 London Northwestern Railway 🔹 SearchFlow 🔹 DHL Supply Chain 🔹 Saga plc. 🔹 Ageas UK 🔹 Irwin Mitchell These teams are raising the bar for customer experience across professional services—proving that empowered people are the key to meaningful results. #UKCXA25 #CXTeamOfTheYear #ProfessionalServicesCX #CustomerExperience #TeamworkInCX #CXLeadership #awardsinternational

⭐ Behind every outstanding customer experience is a team working with passion, purpose, and unity. These finalists are the driving force behind real CX transformation. ⭐ We’re proud to reveal the finalists in the CX Team of the Year category at the UK Customer Experience Awards: 👏 Congratulations to: 🔹 Zellis 🔹 Bookwhen 🔹 Mayborn Group Limited – Tommee Tippee 🔹 loveholidays 🔹 High Speed Training From strategy to frontline delivery, these teams are creating seamless experiences that earn loyalty and drive growth—together. #UKCXA25 #CXTeamOfTheYear #CustomerExperience #CXExcellence #PeoplePoweredCX #awardsinternational

We’re proud to welcome New Metrics as our new ICXA™️partner! 🎉🤝 New Metrics is a leading human-centric transformation consultancy that helps organizations boost employee productivity, maximize customer lifetime value, and achieve sustainable growth. 💡📈 By combining advanced technology, real-time insights, and a deep understanding of human behavior, they deliver end-to-end solutions across the customer lifecycle—embedding ESG principles and optimizing journeys to drive loyalty and success. ✨ We’re excited to have them on board! 🚀 #iCXA25 #CustomerExperience #HumanCentric #Transformation #DataDriven

Every great competition deserves great judges, and ICXA is no exception. 🌟 This latest group brings sharp eyes and diverse experience, from building customer-first cultures to transforming journeys on a global scale. 💡 They’re not just evaluating entries, they’re helping define what CX excellence means today and for the future. 👏 Say hello to the newest members of our ICXA25 judging panel. Krishna Gautam Emma Wardle Joe Cahalane Marie Raccuglia Amit Bhatia Mihai Dragnea #icxa25 #customerexperience #cx #judges #cxleaders