Talkspace offers couples therapy, where an individual and their partner can log on to a shared therapy room to discuss their concerns with a provider. With one subscription, both individuals can attend couples therapy. Therapy focused on relationships is not limited to partners or spouses—it can include a parent and a child, siblings or friends. Two users of couples therapy do not have to be in the same location and can join from different devices.
Our Experience with Talkspace
Overall, our platform tester, Jonny, said Talkspace had a simple sign-up process, and he appreciated the short video introductions each provider offered. However, he noted potential areas of improvement in the therapist selection process, such as offering a list of providers to choose from before making a selection. He sought out Talkspace for individual therapy and had a positive experience with the therapist he spoke to.
“The therapist was warm and approachable, and her genuine, nonjudgmental manner made me feel comfortable. That sense of sincerity really motivated me to keep going.”
Jonny completed a 30-minute live video session from his computer. He found account creation to be easy, which included an initial questionnaire.
“It was efficient and quick (took less than 3 minutes to fill everything in), but there seems to be different pricing on the payment options page depending on where you are located (likely) or what issue you want solving,” explains Jonny.
He was assigned a therapist automatically. “I assumed I’d be able to choose from several profiles, but that option wasn’t obvious up front,” he says. Jonny rotated through five different therapists before he was able to find a next-day opening. “The UI (user interface) was easy to navigate, and the email reminders for the session I had were useful so I wouldn’t miss the session itself. I liked the ability to be able to message the provider/therapist directly from the website.”
— Jonny, platform tester