Shipping a car can be a daunting task, especially if you’ve never done it before. However, by keeping a few factors in mind, such as your budget, company reviews and specific services you’ll need from an Arizona car shipping company, you can make an informed decision.
Transportation Type and Services
One of the leading factors that can make a difference to both your overall experience and budget is the type of carrier you choose: open or enclosed. There are pros and cons to both, so the right selection will depend on individual needs.
Open transports are the most used ways to relocate vehicles. When comparing options, the main thing you’ll notice about choosing open carriers is that they are far more affordable than enclosed carriers. It’s also generally easier to schedule service as there are more open transporters in use. The trade-off is that your vehicle is exposed to the elements during transport.
Despite higher costs, enclosed carriers are often preferred by customers who want more protection for their vehicle, particularly for classic or luxury vehicles. Fewer vehicles are loaded onto an enclosed carrier and they remain shielded while en route. Some companies offer greater insurance protection for enclosed carriers.
Customer Ratings and Reviews
Checking customer reviews for car shipping companies can highlight relevant information and potentially raise a few concerns. To get the most out of reviews, be sure to read them critically (meaning you should consider the one- and five-star reviews, but also pay attention to the middle ground).
For the most illuminating reviews, search for the latest comments from people in Arizona. Also, be aware of trends within reviews: Are there repeated comments about customer service? Poor communication?
Finally, consider how the provider responds to comments. A commitment to quickly addressing customer reviews is a good sign.
Insurance, Guarantees and Cancellation Policies
Before confirming with any provider, make sure to carefully review the fine print to avoid being caught off guard later on.
One of the first things to check is the company’s deposit rules. Some providers require a non-refundable deposit at booking, while others offer a free cancellation period. It’s also important to understand what happens between pickup and delivery. Some companies provide assurances that protect you in case of delays or other issues. Additional perks, like a free car wash voucher, may not carry major financial weight but can reflect the company’s dedication to customer service.
All car shipping companies in the U.S. are mandated by law to carry liability and cargo insurance. However, the details of coverage can vary widely. Depending on your situation, you may want to purchase extra coverage either through the company or your own insurer for added protection.
GPS Tracking and Communication
When shipping your car, it’s important to understand how communication will work throughout the transit. Ask the company how they keep you in the loop while your vehicle is en route. Will the driver reach out directly, or should you contact customer service with questions? Having a clear communication plan in place makes this project much easier to manage.
Most car shipping services today offer some type of GPS tracking, but the quality and frequency of updates can vary. Some services provide real-time pings, while others only send periodic status summaries. Before you book, find out whether you’ll receive updates via app notification, email or if you’ll need to manually check the tracking system.
Regarding delivery timing, expect an estimated schedule rather than a guaranteed drop-off time. It’s a good idea to ask how the company handles late arrivals and what options you have if your vehicle arrives off schedule.
Complete Car Inspections
While your car is being transported, unexpected complications can arise, making it vital to check its condition both when it’s collected and upon arrival. You’re placing a certain degree of trust and responsibility expectations on the carrier, but you also hold a key role: carefully examining your vehicle before transport and capturing its condition with clear photographic images.
Choose companies that conduct thorough inspections before loading and after unloading your vehicle. Many providers will ask you to acknowledge their condition reports at pickup and delivery, often supplemented by visuals. It’s wise to maintain your own records or request receipts for your reference.
State Requirements and Motor Carrier Number Verification
Even if you are shipping a vehicle within Arizona, vehicle transport typically involves crossing state lines. For that reason, every carrier must adhere to national regulations. Specifically, all interstate carriers must have a USDOT number and FMCSA Motor Carrier number. You can use this information to check the carrier’s safety record and credentials.
Knowledge of Arizona’s Terrain and Weather
A vehicle shipping company you can count on will understand the specific challenges and unique aspects of transporting vehicles in Arizona and your city. Don’t hesitate to inquire about how the company vets its employees to ensure they have enough experience to handle the many quirks of long-distance and regional shipping.
Because car transporters cover extensive routes, the top providers employ drivers familiar with the demands of driving in Arizona and beyond. As a local expert, you know the conditions best—so if you have issues concerning weather or other obstacles, it’s a good idea to ask about how these challenges are mitigated before scheduling your shipment.
Broker vs. Carrier
Although there are some exceptions, the majority of the leading car transport companies that we reviewed are brokers rather than carriers. As a broker, the company acts as a middleman between the customer and the carrier. This can allow the carrier to find the best rate or accommodate specific needs.
Carriers are the ones that actually transport your vehicle. In many cases, it’s possible to book directly with them, but you may need to shop around more for the best rates. The benefit of hiring a carrier is that you have more control over who is moving your vehicle.