Moving a vehicle can feel like a major task; a complex process, so it’s smart to spend time weighing important factors before choosing a carrier. Doing so helps you decide whether it’s the right choice.
Here are expert tips for finding the best car shipping company in Connecticut.
Transportation Type and Services
Trying to figure out your car shipping options? Most providers break it down into two approaches: open transport and enclosed transport. Each comes with its own benefits and drawbacks, so the right choice depends on your budget and priorities.
With enclosed shipping, your car rides inside a fully covered carrier, shielding it from weather and debris. This level of protection is ideal for classic cars, but it runs at a premium since carriers have limited capacity.
Prefer to keep costs down? That’s where open transport comes in. Your car travels on an exposed platform, the kind you’ve probably seen on highways. While it’s a more affordable method, it also means a higher risk of damage during the trip from Connecticut to your next stop.
Customer Ratings and Reviews
Checking customer reviews for car shipping companies can highlight relevant information and potentially raise a few red flags. To get the most out of reviews, be sure to read them critically (meaning you should consider the one- and five-star reviews, but also pay attention to the middle ground).
For the most relevant reviews, search for recent comments from people in Connecticut. Also, be aware of trends within reviews: Are there repeated comments about customer service? Unexpected delays?
Finally, consider how the provider responds to comments. A commitment to quickly addressing customer reviews is a good sign.
Insurance, Guarantees and Cancellation Policies
Deciding what is the best car shipping company for you is a big choice, and the little details can make a difference. Before booking with any service company, read the terms and conditions closely so you are not blindsided by anything later.
One of the first details you should consider is the company’s deposit policy. Some companies charge a nonrefundable deposit upon booking, while others offer a free cancellation window.
Also, consider what happens between the time your car is picked up and when it is delivered. Some companies offer certain pledges that can help if your shipment is delayed. Other perks like rental car service may not have huge monetary value but can speak to the company’s commitment to its customers.
All car shipment companies in the United States are legally required to have liability insurance and cargo insurance. However, the terms of coverage can vary. Depending on your vehicle, you may want to get additional coverage through the company or your insurance provider.
GPS Tracking and Communication
Many auto transport carriers now include GPS features, but the level of detail depends on the company. Some systems offer highly detailed tracking, while others just provide a rough location as your car moves along. Always clarify how tracking works before booking so you know what to expect.
While you’re at it, ask about communication. Find out how often drivers will reach out during transit and the best way to get in touch if questions come up.
One more thing: Don’t count on an exact delivery date. Still, it’s smart to ask about their timeline and understand what steps a company will take if delivery runs late.
Complete Car Inspections
A few surprises can pop up when shipping a car, so it’s critical to document its condition before and after the trip. Choose providers that do a walk-around at both pickup and delivery. Most carriers will note the car’s condition and may even provide visual records. You should also take notes and photos or request copies for added protection.
If you spot damage at delivery, don’t rush through the paperwork. Inspect your vehicle carefully before signing anything, and make sure every issue is listed on the bill of lading. After that, contact the shipping provider to start the claims process.
State Requirements and Motor Carrier Number Verification
No matter where you’re shipping your car from or to, carriers must comply with nationwide regulations—including in Connecticut. That means every legitimate transporter is required by the Federal Motor Carrier Safety Administration (FMCSA) to have both a USDOT number and an MC (motor carrier) number.
Before booking, we recommend asking for these credentials so you can verify the company is operating legally and following the law. You can also use these numbers to review the carrier’s safety record and track record on the FMCSA website. Taking this simple step helps you avoid unreliable operators and gives you greater confidence about your choice.
Knowledge of Connecticut’s Terrain and Weather
By their nature, car transporters cover a lot of ground—and the top companies will have both drivers and equipment that are up to the unique challenges of driving in Connecticut and beyond. As a local, you know the area best, so if you have questions about how weather or other potential challenges are managed, you should ask before booking the service.
Broker vs. Carrier
Car shipping companies either operate as brokers or carriers, which can affect your experience. With brokers, the company won’t transport your car directly, but will instead work with another company that will take your car from point A to point B. Carriers, however, will tackle your shipment from beginning to end.
Working with a broker isn’t necessarily a bad thing, but it can mean differing experiences based on the company that ships your car. Our team suggests vetting any company involved in the process before moving forward.
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