To help customers in Florida identify the leading car shipping company for them, Forbes Home recommends that you first determine what your needs are. Then see how companies stack up by reviewing their details and requesting customized quotes. Because transporting a vehicle isn’t an everyday event for most people, here are some points you should know in advance.
Transportation Type and Services
Car shipping companies often have you choose between two different types of shipping options: open and enclosed shipping. Each has its pros and cons, so it’s all about what’s right for your journey.
For example, enclosed shipping involves transporting your car in a container that is shut off from the road. This method helps prevent damage due to debris from the road and other vehicles, making it a popular choice for expensive or classic cars. However, this method is often more expensive because the company will have to ship fewer cars.
The other option is open shipping. This shipping type involves your car in a trailer that is exposed to the road. (If you’ve been on a road trip, you’ve probably seen this type of shipping, which has cars stacked on top of each other in a metal container.) While this method tends to be cheaper, it can also mean a bigger risk of damage on the journey from Florida to your car’s new home.
Customer Ratings and Reviews
Scanning customer reviews for car shipping companies can highlight relevant information and potentially raise a few red flags. To get the most out of reviews, be sure to read them critically, meaning you should consider the one- and five-star reviews and also pay attention to the middle ground.
For the most relevant reviews, search for recent comments from people in Florida. Also, be aware of trends within reviews: Are there repeated comments about customer service? Damage?
Finally, consider how the company responds to comments. A commitment to quickly addressing customer reviews is a good sign.
Insurance, Guarantees and Cancellation Policies
Before booking with any provider, be sure to carefully review the terms and conditions to avoid being surprised later on.
One of the first things to check is the company’s deposit rules. Some providers require a nonrefundable deposit at booking, while others offer a free cancellation period. It’s also important to understand what happens between pickup and delivery. Some companies provide assurances that protect you in case of delays or other issues. Additional perks, like a free car wash voucher, may not carry major financial weight but can reflect the company’s dedication to customer service.
All car shipping companies in the U.S. are legally obligated to carry liability and cargo insurance. However, the details of coverage can vary widely. Depending on your situation, you may want to purchase extra coverage either through the company or your own insurer for added protection.
GPS Tracking and Communication
When shipping your car, it’s important to understand how updates will work throughout the transit. Ask the company how they keep you informed while your vehicle is en route to its destination. Will the driver reach out directly, or should you contact customer service with questions? Having a clear contact process in place makes this project much easier to handle.
Most car shipping companies today offer some type of GPS tracking, but the quality and frequency of updates can vary. Some services provide real-time pings, while others only send general progress reports. Before you book, find out whether you’ll receive updates via app notification, email or if you’ll need to manually check the tracking system.
Regarding delivery timing, expect an estimated schedule rather than a guaranteed delivery date. It’s a good idea to ask how the company handles delays and what options you have if your vehicle arrives off schedule.
Complete Car Inspections
Understanding the condition of the car you are shipping before it’s picked up is essential and should be thoroughly documented to support your case if issues occur during transit. If you are present with the vehicle, note and photograph its condition. If you are getting it transported to you, request that the person preparing it for shipment do the same.
When your vehicle is delivered, repeat the inspection process before completing the bill of lading. If you notice any dents, dings or other issues, address that in writing before adding your signature to the bill of lading. Failing to do so may complicate matters if you need to lodge a claim.
State Requirements and Motor Carrier Number Verification
Wondering if requirements differ by state? In most cases, companies in Florida follow the same regulations as those nationwide, since auto transport is usually an interstate service.
Every carrier must have a USDOT number and an FMCSA Motor Carrier number, both issued by the Federal Motor Carrier Safety Administration. Request this information to confirm the company is legitimate and to review its safety record before booking.
Knowledge of Florida’s Terrain and Weather
A vehicle shipping company you can count on will understand the particular challenges and unique aspects of transporting vehicles in Florida and your city. We recommend inquiring about how the company screens its employees to ensure they have the appropriate level of experience needed to handle the various quirks of long-distance and regional shipping.
Because car shippers cover extensive routes, the top companies employ drivers familiar with the demands of driving in Florida and beyond. Consider yourself a local expert, so if you have concerns about weather or other obstacles, we recommend asking about how these challenges are mitigated before scheduling your shipment.
Broker vs. Carrier
Before booking a car shipment, it helps to understand who’s actually moving your vehicle. Most auto transport companies fall into one of two categories: brokers or carriers, and the difference can shape your experience.
Brokers act as matchmakers. They don’t own trucks or do the hauling themselves; instead, they line up a transport company that fits your route, budget and timeline. This often gives you access to a wider pool of carriers and more competitive quotes, but it also means there’s one more hand in the mix to consider.
Carriers, by contrast, are the folks behind the wheel. They handle the loading, driving and unloading themselves. That can mean more direct communication, but fewer options if your schedule is tricky or your route is rural.
Whichever route you choose, it’s smart to look into both parties involved before handing over your keys.
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