Moving a vehicle can feel like a major task; a complex process, so it’s worth the effort to spend time checking key details before choosing a carrier. Doing so helps you decide whether it’s a good fit.
Here are helpful pointers for selecting the best car shipping company in Illinois.
Transportation Type and Services
One of the biggest factors that can make a difference to both your overall experience and budget is the type of carrier you choose: open or enclosed. There are benefits and drawbacks to both, so the right pick will depend on individual needs.
Open transports are the most popular way to ship cars. When comparing options, the first thing you’ll notice about choosing open-air trailers is that they are far less expensive than enclosed carriers. It’s also generally easier to schedule service as there are more open transporters in use. The trade-off is that your car is exposed to the elements during shipping.
Despite higher costs, enclosed carriers are often preferred by customers who want more security for their vehicle, particularly for antique or high-end vehicles. Fewer vehicles are loaded onto an enclosed carrier and they remain protected while en route. Some companies offer greater insurance coverage for enclosed carriers.
Customer Ratings and Reviews
Checking customer reviews for car shipping companies can highlight relevant information and potentially raise a few concerns. To get the most out of reviews, be sure to read them critically (meaning you should consider the one- and five-star reviews but also pay attention to the middle ground).
For the most helpful reviews, search for recent comments from people in Illinois. Also, be aware of trends within reviews: Are there repeated comments about customer service? Poor communication?
Finally, consider how the provider responds to feedback. A commitment to quickly addressing customer reviews is a good sign.
Insurance, Guarantees and Cancellation Policies
Before signing anything, read the fine print. It’s where you’ll find details like cancellation rules, which matter because some companies add penalties if you cancel late.
You’ll also want to look for coverage guarantees if something goes wrong, such as delays. For instance, a provider that offers a damage-free pledge might provide a rental car if it fails to deliver on that promise.
Insurance is another critical factor. Every U.S. car shipper is legally required to carry liability insurance, which kicks in if the transporter causes damage. They also need cargo coverage to safeguard against handling issues. Before you book, confirm if those minimums are in place, and if you want extra assurance, ask about add-on policies.
GPS Tracking and Communication
Some amount of tracking is basically a given during the car shipping process. But the accuracy of GPS tracking or status updates is another factor that can change among companies: Some offer instantaneous location updates while others may just report last check-in points.
Beyond GPS tracking, it’s good to know if you can get in touch with the carrier. The driver will likely have your phone number to coordinate a delivery, but will you have theirs? Or are questions entirely directed through customer service?
Complete Car Inspections
Issues can arise when your car is making its journey, so ensuring its condition when it departs and arrives at its destination is crucial. Look for companies that perform inspections before and after your car is loaded and unloaded onto the truck. Many companies will have you sign off on their notes on the car’s condition on departure and arrival and even take photos. It’s always good to take your own notes as well or to ask for copies.
If damage does happen, don’t panic. Be sure to inspect your vehicle thoroughly when it arrives, and don’t sign anything until you’re sure all the damage has been written down. From there, contact the vehicle shipper to find out how to file a claim.
State Requirements and Motor Carrier Number Verification
No matter where you’re shipping a car from, or where it’s headed, your carrier still has to follow nationwide regulations. Because of that, the Federal Motor Carrier Safety Administration (FMCSA) requires every legit shipper to carry both a USDOT number and an MC (Motor Carrier) number.
Before you book, it’s smart to confirm these details so you can verify the company is operating legally. You can also use them to check the company’s safety record through the FMCSA website. It’s a simple step but one that can help you avoid risky providers and feel more confident about your choice.
Knowledge of Illinois’s Terrain and Weather
A reputable auto shipping company should understand the unique demands of moving a car in Illinois and across the country. It’s smart to check how they verify carrier experience, making sure those behind the wheel know how to handle the challenges of cross-country hauling.
Broker vs. Carrier
Choosing between working directly with a carrier or going through a broker can influence your car shipping experience. While 59% of customers told Forbes Home they preferred a shipper in our survey, most respondents actually used a broker.
That said, there are many reasons why customers would choose a broker. Choosing a broker gives you access to a larger network of carriers, which can mean less expensive car shipping. A broker also can help you find the right company that fits your specific requirements. Make sure you carefully research all parties involved before booking.
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