Because car shipping is such an intense project, it pays off to take your time and research a few important factors about each company to determine if it fits your needs or isn’t quite right for you.
Below are some tips and tricks to picking the right car shipping provider for you in Massachusetts.
Transportation Type and Services
Trying to figure out your car shipping options? Most providers break it down into two approaches: open transport and enclosed transport. Each comes with its own advantages and trade-offs, so the right choice depends on your budget and priorities.
With enclosed shipping, your car rides inside a fully covered carrier, shielding it from weather and debris. This level of protection is ideal for classic cars, but it costs more since carriers have limited capacity.
Prefer to keep costs down? That’s where open transport comes in. Your car travels on an open-air trailer, the kind you’ve probably seen on highways. While it’s a more affordable method, it also means greater exposure during the trip from Massachusetts to your next stop.
Customer Ratings and Reviews
Customer feedback can be incredibly revealing, as long as you know what to look for. To get the most accurate snapshot of a company’s service, start with recent reviews from customers in Massachusetts or nearby. Car shippers (especially brokers) may deliver very different experiences depending on location and partner carriers.
Don’t just scan five-star praise or one-star rants, the middle-of-the-road comments often offer the most practical insight. Pay attention to how companies handle public feedback. A fast, courteous reply, especially to complaints, can speak volumes about how they treat customers when things don’t go perfectly.
Insurance, Guarantees and Cancelation Policies
Before signing anything, don’t skip the fine print. It’s where you’ll find details like cancellation rules, which matter because some companies charge after a carrier is assigned.
You’ll also want to look for promises that protect you if something goes wrong, such as damage during transit. For instance, a provider that offers a damage-free pledge might provide a rental car if it fails to deliver on that promise.
Insurance is another key point. Every U.S. car shipper is mandated by law to carry liability insurance, which kicks in if the transporter is found at fault. They also need cargo coverage to protect your vehicle during loading and unloading. Before you book, confirm how much coverage applies, and if you want extra peace of mind, ask about add-on policies.
GPS Tracking and Communication
Thanks to technological advances, many car shipping providers now enable customers to monitor the location of their vehicle with GPS tracking. However, the accuracy of the status can vary: Some companies offer real-time GPS locations while others only provide broad updates. If you have certain expectations, be sure to clarify in advance.
Besides GPS tracking, the best car shipping companies also provide great, proactive communications throughout the process. Because most leading car shipping companies are brokers rather than carriers, you may hear more from the carrier while your vehicle is in transit. At the same time, you should have a clear way to get in contact with the company’s customer support team.
It’s good to have clear expectations about the shipment’s estimated delivery window—but keep in mind that exact delivery dates are uncommon with car shipping.
Complete Car Inspections
When you ship a car, you are putting a certain amount of trust and expectations on the carrier. But you also have an important job: Before your vehicle is picked up, thoroughly examine it and note its condition with photo documentation. Then, when it is delivered, do the same before signing the bill of lading.
Don’t rush through this step; if there is damage, noting it at this time is important. If you need to file a claim, reach out to the company in a timely manner.
State Requirements and Motor Carrier Number Verification
No matter where you’re shipping a car from, or where it’s headed, your carrier still has to follow nationwide regulations. Because of that, the Federal Motor Carrier Safety Administration (FMCSA) requires every legit shipper to carry both a USDOT number and an MC (Motor Carrier) number.
Before you book, it’s smart to confirm these details so you can verify the company is operating legally. You can also use them to look into the carrier’s performance history through the FMCSA website. It’s a simple step but one that can help you avoid fly-by-night operations and feel more confident about your choice.
Knowledge of Massachusetts’s Terrain and Weather
Transporting a vehicle in Massachusetts can have its unique challenges, from extreme weather to road conditions and more. The leading car transport companies cover long-distance routes and should ensure every driver can navigate a range of circumstances. Don’t hesitate to ask about a company’s standards and requirements for its drivers.
Broker vs. Carrier
If you’re deciding between working with a carrier or taking the chance on a broker, just know that your experience can vary quite a bit depending on what you choose. Though 59% of customers reported preferring a shipper in our survey, most respondents actually utilized a vehicle transport brokerage.
That said, there are many reasons why people would choose a broker. Using a broker gives you access to a massive network of carriers, which can lower costs and make finding the right company that fits your specific requirements. Make sure you carefully research all parties involved before booking.
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