To help customers in North Carolina identify the best car shipping company for them, Forbes Home recommends that you first determine what your needs are. Then see how companies can deliver by reviewing their details and getting customized quotes. Because transporting a vehicle isn’t a regular occurrence for most people, here are some points you should know up front.
Transportation Type and Services
One of the leading factors that can make a difference to both your overall experience and rate is the type of carrier you choose: open or enclosed. There are advantages and disadvantages to both, so the right selection will depend on individual needs.
Open transport is the most used way to transport vehicles. When comparing options, the first thing you’ll notice about choosing open carriers is that they are far less expensive than enclosed carriers. It’s also generally easier to schedule service as there are more open transporters in use. The downside is that your car is exposed to the elements during transit.
Despite higher costs, enclosed carriers are often preferred by customers who want more safety for their vehicle, particularly for antique or high-end vehicles. Fewer vehicles are loaded onto an enclosed carrier and they remain covered while en route. Some companies offer premium insurance coverage for enclosed carriers.
Customer Ratings and Reviews
A company’s reputation is a key factor in determining if you’ll have a smooth journey shipping your car with them or have a high potential of running into problems.
Try to set your focus on reviews of those in North Carolina who have shipped a car with the company recently. If you’re working with a broker, research the carrier as well. Online reviews won’t be able to tell you everything, but they can give you an overall picture of how the company typically operates.
You’re likely to run into negative reviews, but you should also note the company’s response to these. If they keep it respectful and professional and offer to make things right, that can be a point in their favor.
Insurance, Guarantees and Cancelation Policies
Deciding what is the best car shipping company for you is a big choice, and the little details can make a difference. Before signing a contract with any service company, read the fine print closely so you are not blindsided by anything later.
One of the first details you should consider is the company’s cancellation policy. Some companies charge a non-refundable deposit upon booking, while others offer a free cancellation window.
Also, consider what happens between the time your vehicle is picked up and when it is delivered. Some companies offer certain promises that can help if your shipment is delayed. Other perks like rental car service may not have huge monetary value but can speak to the company’s commitment to its customers.
All car shipment companies in the United States are legally required to have liability insurance and cargo insurance. However, the terms of coverage can vary. Depending on your vehicle, you may want to get additional coverage through the company or your insurance provider.
GPS Tracking and Communication
Most modern car shipping transport providers offer some level of GPS tracking, but not all systems are created equal. Some give you pinpoint updates, while others stick to broader progress reports at scheduled intervals. Before you book, ask how tracking works and whether updates come via text or if you’ll need to check manually.
It’s also worth finding out how you’ll stay in the loop once the car is moving. Will the driver reach out directly? Should you call customer service if you have a question? It helps to know who to call and when.
As for timing, most companies can’t promise an exact drop-off date, but they should offer a general timeline. Ask how delays are handled and what your options are if the car arrives significantly off-schedule.
Complete Car Inspections
While your car is being transported, unexpected complications can arise, making it vital to check its condition both when it’s dispatched and upon arrival. You’re placing a certain degree of trust and responsibility on the carrier, but you also hold a key role: carefully examining your vehicle before transport and capturing its condition with clear photographic images.
Work with companies that conduct thorough evaluations before loading and after unloading your vehicle. Many providers will ask you to sign off on their condition reports at pickup and delivery, often supplemented by snapshots. It’s wise to maintain your own documentation or request duplicates for your reference.
State Requirements and Motor Carrier Number Verification
Even if you are shipping a vehicle within North Carolina, vehicle transport typically involves crossing state lines. For that reason, every carrier must follow United States regulations. Specifically, all interstate carriers must have a USDOT number and FMCSA Motor Carrier number. You can use these details to check the carrier’s driving record and credentials.
Knowledge of North Carolina’s Terrain and Weather
A reliable car shipping company will understand the specific challenges and unique aspects of transporting vehicles in North Carolina and your city. We recommend inquiring about how the company vets its drivers to confirm that they have enough experience to navigate the various quirks of long-distance and regional shipping.
Since car shippers cover extensive routes, the best providers employ drivers who understand the demands of driving in North Carolina and beyond. Consider yourself a local expert—so if you have concerns about weather or other obstacles, it’s a good idea to ask about how these hiccups are managed before scheduling your shipment.
Broker vs. Carrier
Working with a broker versus a carrier can affect your experience, but although 59% of car shipping customers told Forbes Home they wanted a shipper, the majority of them worked with a car shipping brokerage. It’s easy to see why so many people would prefer a shipper: Hiring the carrier directly offers more control over who is physically transporting your vehicle.
However, there are also good reasons why most people use a broker. By hiring a broker, you get access to many more carriers, which can bring down prices and make it simpler to find one that can accommodate your needs.
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