Because vehicle shipping is such a major project, it pays off to take your time and look into a few important factors about each provider to determine if it fits your needs or isn’t worth considering.
Below are some tips and tricks for narrowing down the right car shipping provider for you in.
Transportation Type and Services
Car shipping companies often have you choose between two different shipping types: open and enclosed shipping. Each has its benefits and drawbacks, so it’s all in what’s right for your job.
For example, enclosed shipping involves shipping your vehicle in a container that is protected from the elements. This method helps prevent damage due to debris from the road and other vehicles, making it a good option for expensive or classic cars. However, this shipping type is often more expensive because the company will have to ship fewer cars.
On the other hand is open shipping. This shipping type involves your car being shipped in a container that is exposed to the road. (If you’ve driven on the highway, you’ve probably seen this type of shipping, which has cars stacked on top of each other in a metal container.) While open shipping tends to be cheaper, it can also mean a higher rate of damage on the journey from Pennsylvania to your car’s destination.
Customer Ratings and Reviews
Reading customer reviews for car shipping companies can highlight relevant information and potentially raise a few issues. To get the most out of reviews, be sure to read them critically (meaning you should consider the one- and five-star reviews, but also pay attention to the middle ground).
For the most relevant reviews, search for the latest comments from people in Pennsylvania. Also, be aware of trends within reviews: Are there repeated comments about customer service? Poor communication?
Finally, consider how the company responds to feedback. A commitment to quickly addressing customer reviews is a good sign.
Insurance, Guarantees and Cancelation Policies
Deciding what is the right car shipping company for you is a big choice, and the little details can make a difference. Before signing a contract with any service company, read the terms and conditions closely so you are not blindsided by anything later.
One of the first details you should consider is the company’s cancellation policy. Some companies charge a non-refundable deposit upon booking, while others offer a free cancellation window.
Also, consider what happens between the time your vehicle is picked up and when it is delivered. Some companies offer certain pledges that can help if your shipment is delayed. Other perks like a free car wash voucher may not have huge monetary value but can speak to the company’s commitment to its customers.
All vehicle transportation companies in the United States are legally required to have liability insurance and cargo insurance. However, the terms of coverage can vary. Depending on your vehicle, you may want to get additional coverage through the company or your insurance provider.
GPS Tracking and Communication
Thanks to technological advances, many car shipping companies now enable customers to monitor the location of their vehicle with GPS tracking. However, the accuracy of the status can vary: Some companies offer real-time GPS locations while others only provide broad updates. If you have certain expectations, be sure to clarify in advance.
Besides GPS tracking, the best car shipping companies also provide great communication throughout the process. Because most leading car shipping companies are brokers rather than carriers, you may hear more from the carrier while your vehicle is in transit. At the same time, you should have a clear way to get in contact with the company’s customer support team.
It’s good to have clear expectations about the shipment’s estimated delivery window—but keep in mind that guaranteed delivery dates are uncommon with car shipping.
Complete Car Inspections
When you transport a vehicle, you are putting a certain amount of trust and expectations on the carrier. But you also have an essential task: Before your vehicle is picked up, thoroughly examine it and note its condition with photo documentation. Then, when it is delivered, do the same before signing the bill of lading.
Don’t rush through this step; if there is damage, noting it at this time is important. If you need to file a claim, reach out to the company as soon as you can.
State Requirements and Motor Carrier Number Verification
No matter where you’re shipping your car from or to, carriers must comply with nationwide regulations—including in Pennsylvania. That means every car shipping company is required by the Federal Motor Carrier Safety Administration (FMCSA) to have both a USDOT number and an MC (Motor Carrier) number.
Before booking, we recommend asking for these credentials so you can verify the company is operating legally and compliant. You can also use these numbers to review the carrier’s safety record and background on the FMCSA website. Taking this simple step helps you avoid scammy companies and gives you greater peace of mind about your choice.
Knowledge of Pennsylvania’s Terrain and Weather
A reliable transporter should understand the unique demands of moving a car in Pennsylvania and across the country. It’s smart to check how they screen drivers, making sure those behind the wheel know how to handle long-distance routes.
Broker vs. Carrier
Before booking a car shipment, it helps to understand who’s actually moving your vehicle. Most auto transport companies fall into one of two categories: brokers or carriers, and the difference can shape your experience.
Brokers act as matchmakers. They don’t own trucks or do the hauling themselves; instead, they source a carrier that fits your route, budget and timeline. This often gives you access to a wider pool of carriers and more competitive quotes, but it also means there’s one more hand in the mix to consider.
Carriers, by contrast, are the folks behind the wheel. They handle the loading, driving and unloading themselves. That can mean more direct communication, but fewer options if your schedule is tricky or your route is rural.
Whichever route you choose, it’s smart to vet the carrier directly if possible before handing over your keys.
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