Michael Abbott is Accenture’s Banking industry lead who covers how technology is transforming the banking and payments landscape. Before joining Accenture, he was the founder and CEO of Softcard, which was acquired by Google in 2015 and is now the mobile wallet platform for
Why AI Could Unlock Up To 40% More Capacity At Banks
AI gives banks a rare opportunity to expand capacity, accelerate innovation and deliver more personalized service—with humans leading the way.
AI ROI In Banking Remains Elusive. Here’s Why
AI won't transform banking by replacing old workflows. Find out why ROI remains elusive and the 3 shifts that change everything for financial leaders
80% Of Mobile Banking Chatbots Fall Short. How Can Banks Fix Them
Bank mobile chatbots remain fast but stupid, with most failing to answer even basic questions. Here's how banks can upgrade their mobile experiences.
The Keystone To Scaling Gen AI In Banking: Security First
As banks look scale agentic AI, cybersecurity—not new tools—is the key to enterprise enablement. The best banks are harnessing the security investments they already made.
Top Trends For Banking In 2026 – The Era Of Unconstrained Banking
AI, digital assets and more will remove longstanding barriers to change in banking in 2026. The leaders will seize the opportunity to redefine the industry's future.
Dumb Money Gets Smarter: The Future Of Payments
Digital currencies, programmable money and agentic payments are reshaping banking and the future of payments. Will banks take the lead or risk losing billions in fees?
Why Omnichannel Has No Future In Banking
The future of banking lies in mobile-first, AI-powered experiences—not omnichannel overload. Here's how banks can meet customers where they are today.
Beyond Hiring: How Banks Can Build An AI-Ready Workforce
As banks scale AI tools, training employees to work alongside the technology is critical. An aptitude test for AI, along with learnings from past tech waves, could help.
Tech Transformation In Banking: From A One Time Event To A Way Of Life
Every bank is trying to solve the simultaneous equation of driving the business, modernizing the core and building their future talent base. Here's how one bank did it.
For U.S. Banks Stuck In The Middle, M&A Is The Endgame
As banking becomes a scale game and regulators signal openness to mergers and acquisitions, banks stuck between the giants and community banks must move fast.