New on CNBC: why search traffic going down because of LLMs is the best thing (ever) for Google and the Open Web. - From Page Views to GenAI views - From $1 a click to $1,000 a conversation The future isn’t about quick one-off answers. Nobody will (ever) ask ChatGPT about travel, healthcare, or commerce, get a sentence back, and instantly decide. That will never happen. You would never do it. Humans need conviction: videos, reviews, editorial voices, images. What’s coming is a new kind of "supply" for publishers: long, high-value conversations between readers, publishers, and brands. Multi-day, asynchronous, trust-based. Worth far more than 30 years of page views, visible views, and clicks. Google may lose search traffic - but it will earn a lot more revenue. Trusted publishers will win big, because user trust is the one thing no one else can replicate. Read more: https://bit.ly/4oJeLqv Tell me what you think?
By this logic will the open web inevitably become smaller? Publishers with established and trusted brands may be well placed to adapt and capitalize, but what about the long tail?
This is a strawman argument. "Nobody will (ever) ask ChatGPT about travel, healthcare, or commerce, get a sentence back, and instantly decide." People seek three things - answers, advice and plans - and the question is whether they will turn to an AI agent or their trusted website or web app. ChatGPT doesn't simply give a single sentence. For those seeking an answer, they get it quickly. For those seeking advice they will have a conversation and for those seeking a *plan* they will get that also - along with iteratively more personalized conversations, and tailored results - along with sources and rationale.
Thanks Adam! I’m really interested in how agents might shift the value chain: If it’s not the consumer directly but their personal agent pulling info, maybe even interacting with a publisher’s own content agent, how do you see that changing the flow of value back to publishers?
Search is not a monoculture, there are some "single stop" solutions for ChatGPT. I also believe there is a market for extended, thoughtful conversations. In fact, I wrote this AdAge piece about the overlooked "Curiosity Class" in marketing. I predict the new era you describe will also be one where data creates new, multi-dimensional segmentation models - age, gender, mindset, day part. https://adage.com/article/opinion/marketings-big-blind-spot-sophisticated-knowledge-hungry-consumers/2537081/
Glengarry Leads.
Great post Adam Singolda! How do you foresee monetization opportunities for publishers in the long-tail and would be curious to know what kind of role Taboola could play?
Interesting take, a little against the grain of prevailing wisdom/panic (on the publisher side). We are about to add an LLM agent to our website. Will see how it goes.
Senior Customer Success Manager at Intent IQ
1moIn my opinion, publishers cannot (and will not) compete with ChatGPT or Gemini in building their own models. The real future lies in real-time native monetization within these platforms, leveraging peak user intent during queries. As UX and UI evolve, CTR and CVR will naturally improve beyond today’s ‘zero clicks,’ gradually reducing reliance on search engines and legacy intermediaries.