🔥 AI That Delivers, Not Just Demos In this episode, Katherine Stone hosted an in-depth conversation with Ping Wu, CEO of Cresta, and Russell Banzon, CMO of Cresta, on how AI is transforming the contact center. Cresta’s vision goes far beyond the hype: a unified platform for human + AI agents that actually drives measurable CX outcomes. In this conversation, we discuss: • Why CX impact matters more than polished AI demos • How voice AI must prioritize reliability over realness • Solving the AI to human handoff to remove customer friction • Building an AI roadmap that scales from pilots to production • Guardrails, transparency, and ethics as the foundation for trust • The under-hyped future: proactive AI and real-time translation For CX and contact center leaders, this is a blueprint for deploying AI that works today and scales tomorrow. Watch now 👇 • YouTube: https://lnkd.in/evGegVkq #customerexperience #enterpriseAI #Cresta #ContactCenter

🚀 Accelerate Your Newsroom with AI Dalet Pyramid now features smart agents that drive AI-powered workflows, automating tasks and boosting decision-making in real time. ✔️ Plan faster ✔️ Work smarter ✔️ Increase efficiency across the newsroom 📍 Meet our product experts at IBC 2025 and see how #AI transforms your planning. 🎯 Book a demo now → https://hubs.li/Q03Hh3Ng0 #AIWorkflows #DaletPyramid #IBC2025

AI isn’t about pilots anymore — it’s about scaling real impact. The biggest wins come when organizations move past experiments and start embedding AI into workflows: automating repetitive tasks, accelerating research and data analysis, and unlocking new creativity in strategy and content. It’s not about flashy demos. It’s about building momentum with quick wins, then scaling what works across the enterprise. #AI #GenAI #DigitalTransformation #Innovation

Scaling doesn’t mean doing more work — it means working smarter. 🚀 Here are 5 ways AI & automation can help you scale your business in 2025. #AIForBusiness #AutomationTools #BusinessScaling #DigitalGrowth #MarketingAutomation #AI2025 #WorkSmarterNotHarder #BusinessGrowthTips

Using AI in your business can get overwhelming - when you are trying out new workflows/automations - here’s the one question to ask yourself - is this going to help me get productive or more profitable? If the time you spend on your AI automations does not fall in the 2 categories - you are wasting your time! #AIForBusiness #AIforTeams #AIinRealEstate #WomenInAI #aiautomations

💡 “I use AI like a coworker sitting beside me.” For Ricardo Francisco, our CTO, AI has become quite a trusted teammate, from brainstorming and code reviews to drafting documentation and summarizing meetings. 🙌 At Focus BC, every department is finding its own way of putting AI to work. Sometimes it clicks right away, sometimes it takes a few tries, but always with the goal of adding value and making our work smarter. 📲 Curious to see how different teams are experimenting with AI? Read more here: https://lnkd.in/dfJ8_nhQ #FocusBC #AIatwork #FutureOfWork

It’s time to rethink how we measure AI success in business. Too often, organizations celebrate early wins—faster processes, automated tasks, or better data insights. But the real magic happens when AI shifts from a series of disconnected projects to a true enabler of strategic growth. When teams collaborate across boundaries and treat AI as part of everyday decision-making, that’s when innovation takes off and competitive advantage grows. Are you seeing your organization move beyond the pilot stage with AI? What are the blockers—or unexpected breakthroughs—you’re encountering on this journey? #AIBusiness #InnovationLeadership #ScalableAI

NiCE has officially closed the NiCE Cognigy acquisition, uniting two AI leaders and accelerating AI-first CX.     By bringing together Cognigy’s leading conversational and agentic AI with NiCE’s award-winning CXone Mpower, organizations of all sizes will transform how they deliver customer experience. Together, we’re empowering smarter agents, delivering faster deployments, and driving more impactful outcomes.    Read more: https://bit.ly/4m15ibv   #createaNiCEworld #NiCECognigy #AIfirstCX #AI #AgenticAI #Healthcare

At OPTVSN Journey, we help senior PMs trade busywork for impact. In our recent winners-only Human vs AI conversation, one truth stood out: 👉 Strategic thinking + AI tooling = faster prototypes, clearer choices, bigger outcomes. The future of product management isn’t about replacing humans with AI - it’s about giving PMs the leverage to lead with clarity, inclusivity, and vision. 🌍🚀 📊🤝🧠⚙️🌍 #ProductLeadership #AIinProduct #OPTVSN #PMCareer #StrategicPM

Work smarter, not harder. Teams using AI tools like Fren have seen productivity jump by 20–40% all by simplifying how they access and use knowledge. It’s not about doing more. It’s about doing it better. #AIproductivity #SmartTeams #InNeuro #FutureOfWork #DigitalTransformation