Help Desk: Buying Advice, Tips, and News

The Atlassian Service Collection bundles excellent customer service and IT help desk components in one convenient platform for a reasonable price, enhancing the experience with a helpful range of AI features.

Freshservice and Zendesk both offer powerful IT help desk features, but the right fit depends on your needs and budget. I'm putting them head-to-head to help you find the best fit for your business.

Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business.

IT help desk software enables your support team to track and resolve whatever issues your company's employees encounter. We've tested the top solutions to help you choose the right one for your small business.

ManageEngine ServiceDesk Plus is a cost-effective, feature-rich ITSM solution with strong ticketing and AI capabilities, though its user experience can feel a bit complex at times.

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer Service based on their AI features, integrations, price, and more.

Zendesk for Customer Service is a highly capable help desk solution for managing external user tickets, thanks to its helpful AI agents, extensive automations, and powerful reporting features.

Vivantio is an excellent IT help desk management solution thanks to its AI-based sentiment analysis, automated workflows for ticket triage, and deep reporting tools.

HappyFox Service Desk provides businesses with simple, intuitive tools for building a self-serve knowledge base and a robust ticket management system.

Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature set may not meet the needs of organizations with more complex requirements.

Zendesk for Employee Service is an excellent IT help desk service, offering extensive ticket management tools, productivity-boosting AI features, and both asset and change management capabilities.

Freshservice streamlines IT support by combining powerful ticket management with time-saving automation and an intuitive interface.

HaloITSM's combination of advanced ticket management features, excellent AI tools, and a friendly interface makes it an intuitive and robust IT help desk management solution.

Zoho Desk empowers growing companies to effectively manage customer inquiries by providing a comprehensive suite of help desk features and customization options at a competitive price.

HappyFox Help Desk's straightforward interface and tools effectively enable both small and larger businesses to manage customer support tickets with the help of a smart knowledge base.

Freshdesk Omni's sleek interface, smart AI tools, and rich integrations combine to create a standout help desk solution that's well worth the investment.

InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules.

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service.

Gorgias only wants to do one thing: be a support desk for small to midsized e-commerce operations. But if you fit into that mission, this is an easy and well-thought-out solution with some unique features.

AI company UneeQ seeks to take the next step in the evolution of intelligent chatbots: Enter the Digital Human.