Privacy Policy

We may update this Privacy Policy from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Privacy Policy on our website, and we may also send other communications.

We collect personal information that you provide to us, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.

Personal information you provide directly

We may collect personal information that you provide to us.

• Account information. We may collect personal information in connection with the creation or administration of your account, including your name, email address, address, phone number, and other information you store with your account.
• Purchases. We may collect personal information and details associated with your purchases with us, including payment information.
• Your communications with us. We and our service providers may collect the information you communicate to us, such as through email.
• Conferences, trade shows, and other events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
• Business development and strategic partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
• Job applications. If you apply for a job with us, we will collect any personal information you provide in connection with your application, such as your contact information and resume or CV.

Personal information collected via Robots

We may collect personal information in connection with the operation of the Robot.

• Device and usage information. Device number, device health, Wi-Fi network name/credentials/signal strength, information about the operation or use of the Robot, and information about the environment the Robot is in.
• Information collected via the Robot’s camera.The Robot is equipped with video cameras and may record visual content about its surroundings, including the tasks being performed and any objects within the Robot’s field of view. Depending on configuration, this may include content of individuals around the Robot.

Weave’s workforce may remotely access this information in connection with the operation of the Robot.

You should ensure that you configure your Robot, and the environment that your Robot is in, so that it only records visual content that you are comfortable sharing with Weave.

Personal information collected automatically

We may collect personal information automatically when you use the Services.

• Device information. IP address, user settings, cookie identifiers, other unique identifiers, browser or device information, Internet service provider, and location information (including, as applicable, an approximate location derived from the IP address and precise geo-location information).
• Usage information. Pages that you visit, items that you search for, the types of content you interact with, the links you click, and the frequency and duration of your activities.

Cookies and other technologies

We, as well as third parties, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect personal information through your use of the Services.

• Cookies. Cookies are small text files stored in device browsers.
• Pixel tags / web beacons. A pixel tag is a piece of code embedded in the Services that collects personal information about use of or engagement with the Services. We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.

See Your privacy choices below to understand your options regarding these Technologies.

Personal information collected from third parties

We may collect personal information about you from third parties. For example, if you access the Services using a third-party website, application, service, products, or technology (each a “Third-Party Service”), we may collect personal information about you from that Third-Party Service that you have made available via your privacy settings. In addition, users of the Services may upload or otherwise provide personal information about others.

We use personal information for a variety of business purposes, including to provide the Services, for administrative purposes, and to provide you with marketing materials.

Provide the Services

• Providing access to certain areas, functionalities, and features of the Services;
• Communicating with you;
• Answering requests;
• Sharing personal information with third parties as needed to provide the Services;
• Processing your financial information and other payment methods.

Improve the Services and develop new products and services

• Developing, training, and fine-tuning models, algorithms, and artificial intelligence technologies;
• Improving, upgrading, or enhancing the Services.

Operate our business

• Pursuing our legitimate interests such as direct marketing, research and development, network and information security, and fraud prevention;
• Carrying out analytics;
• Creating de-identified and/or aggregated information;
• Processing applications if you apply for a job we post on our Services;
• Allowing you to register for events;
• Enforcing our agreements and policies;
• Carrying out activities that are required to comply with our legal obligations.

Marketing

We may use personal information in connection with our marketing activities including to tailor and provide you with marketing communications, promotions, and offers that may interest you.

With your consent or direction

We may use personal information (i) for other purposes that are clearly disclosed to you at the time you provide the personal information, (ii) with your consent, or (iii) as otherwise directed by you.

We share personal information with third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in connection with a major business transaction such as a merger, sale, or asset transfer.

To provide the Services

• Service providers. Hosting services, customer service, AI or machine learning services, analytics, IT support, and related services.
• Third-party services you share or interact with. The Services may link to or allow you to interface with a Third-Party Service.

Any personal information shared with a Third-Party Service will be subject to the Third-Party Service’s privacy policy. We are not responsible for the processing of personal information by Third-Party Services.

• Business partners. Partners we work with to provide you with a product or service you have requested, or with whom we jointly offer products or services.
• Advertising partners. Third-party advertising partners who may set Technologies on our Services to collect personal information regarding your activities and your device, and use it for interest-based advertising.

To protect us or others

We may share your personal information with external parties if we, in good faith, believe doing so is required or appropriate to comply with law enforcement, comply with legal process, protect rights or safety, enforce our policies, collect amounts owed to us, or assist with an investigation.

In the event of merger, sale, or other asset transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, transition of service to another provider, or other similar corporate transaction, your personal information may be shared, sold, or transferred as part of such a transaction.

• Email communications. If you receive an unwanted email from us, you can use the unsubscribe functionality found at the bottom of the email to opt out, where applicable. You will not be able to opt out of certain communications (e.g., service updates).
• Mobile devices. Push notifications from our mobile application can be turned off in your device settings. Precise location collection can also be disabled in your device settings.
• Do Not Track. We do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
• Cookies. You may stop or restrict the placement of Technologies on your device. However, the Services may not work properly without them.

The Services are not directed to children under 13 (or other age as required by local law outside the United States), and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has uploaded personal information to the Services in violation of applicable law, please contact us as described in Contact us below.

If you have any questions about our privacy practices or this Privacy Policy, please contact us at [email protected].