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Madhusudhan Rao has over 20 years of experience in technical and leadership roles at…
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Madhusudhan Rao reposted thisMadhusudhan Rao reposted thisIntroducing Swiggy Money on MCP. Until now, agents could help you discover, decide, and build an order. Now they can actually get things done. With Swiggy Money on all MCP - Instamart, Swiggy Dineout, Food, you can add money once and let your agent work on its own, without breaking flow every time there’s a payment step. That makes agentic commerce feel truly frictionless: discover decide order pay This is a small step in infra, but a big step in experience.
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Madhusudhan Rao reposted thisMadhusudhan Rao reposted thisMost companies say they support research—until "business priorities" take over and the budget quietly expires. In our Applied Science team, we’re flipping the script with a policy that actually forces innovation: 𝐃𝐞𝐝𝐢𝐜𝐚𝐭𝐞𝐝 𝐓𝐞𝐚𝐦 𝐁𝐮𝐝𝐠𝐞𝐭: A dedicated fund set aside specifically for publications, patents, and top-tier conference travel across the Applied Science team. 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐄𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Even with product delivery as our top focus, managers actively encourage teams to tap into this fund whenever publication or conference opportunities arise. Getting this off the ground was no small feat. A massive shoutout to Pooja Jain Srinivas N Nishant Agrawal Madhusudhan Rao, who fought endlessly behind the scenes to secure this budget and build the policy. Thanks to their hard work, we now live in a world where your manager will actually ping you on Slack to make sure you're spending time on research! Because of their efforts, we've eliminated the classic friction between product deadlines and scientific output. Instead of viewing research as a distraction, managers are actively clearing roadblocks and protecting research time for the team. When you align incentives this clearly, pushing the boundaries of science becomes built into the operating system. How does your organization handle research and publication incentives?
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Madhusudhan Rao shared thisThis was a repeated ask from many users. UPI payments are now enabled for Swiggy MCP.Madhusudhan Rao shared thisIntroducing UPI Payments for Swiggy MCP this was one thing which every user asked for and finally I have an answer that its now in prod for both consumers using the swiggy on chatGPT/claude or other and for all the approved partners for Builders Club. agents can now complete the full loop. find what you want. build the order. pay. we're starting with UPI, more payment methods will follow. one more reason to automate your swiggy orders. back to building
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Madhusudhan Rao reposted thisMadhusudhan Rao reposted thismost apps/agents forget about you the moment you close them, SIA doesn't. Madhusudhan Rao demoed SIA, Swiggy's new AI assistant, at mumbai tech week rvery app interaction starts from zero. re-enter your preferences. Re-type your address. Re-explain your context. every. Single. time. SIA changes that. persistent memory: your past orders, preferences, and delivery details stay with you across every session so you dont have to start over. contextual nudges: if you drift or make a choice that goes against your own goals, SIA catches it and brings you back. skills and scheduling: built for the moments you always forget to plan for, not just the ones you ask about. the idea: an assistant that compounds. the more you use it, the more useful it gets. lunch is the simple example. But think about this across every surface of the app. Discovery, reordering, dietary goals, delivery preferences. SIA carries all of it. that's SIA, see it in action below coming soon to Swiggy App.
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Madhusudhan Rao reposted thisMadhusudhan Rao reposted thislooking for a dev rel at @Swiggy the role needs someone who has: - shipped code before (engineering background is a must) - built a developer or tech community from the ground up - handled external partnerships with labs, platforms, developers or companies! you’ll work at the intersection of commerce and developer ecosystems. bengaluru based send an email at builders@swiggy.in with subject “Hiring Dev Rel” with a simple assignment- way you would build and partner with communities and enterprises to scale this.
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Madhusudhan Rao shared thisMaking it even easier to build on our MCPs with our MCP Coding AgentMadhusudhan Rao shared thisYesterday, we shipped the docs, today, we shipped a AI teammate - Introducing Swiggy Coding Agent - a agent that already knows Swiggy MCP by heart - every tool, every parameter, every auth flow, every error code. Wire it into Claude Code, Cursor, Windsurf, or Codex, and your AI stops guessing. It reads authoritative Swiggy docs before it writes a single line. Just bring the idea. It picks the tools, wires the auth, scaffolds the project, and verifies against real schemas. You stay on what matters - the craft, the product, the thing only you can build. Long weekend's around the corner and you dont need access to start until you need to ship to prod! The hardest part of building on today is no longer reading the manual. It's deciding what to build. So decide, bring in your craft and customer obsession, and then go cook something with Swiggy Builders Club.
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Madhusudhan Rao shared thisOver the past few months, we’ve been opening up Swiggy’s commerce infrastructure to AI systems. Today, we’re taking the next step. With Builders Club, we’re giving developers and enterprises direct access to our AI commerce stack so they can build agents and applications that don’t just assist, but take real-world actions. Order food. Shop groceries. Book a table. This is a shift from APIs as endpoints to APIs as execution layers for AI. We’re building this on @AWS, with Amazon Bedrock and AgentCore, to ensure builders have enterprise-grade infrastructure from day one. We’re evolving from a platform to an ecosystem orchestrator - this is a fundamental shift towards powering the foundation for AI-native commerce. If you’re building in this space, we’d love to see what you create: mcp.swiggy.com/builders
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Madhusudhan Rao shared thisIncreasingly speech is becoming an important input medium. We’re thrilled to partner with India’s sovereign AI, Sarvam, to soon bring voice-led, multilingual ordering to Food Delivery, Instamart, and Dineout in Hindi, Kannada, Telugu, Tamil, Bengali, Marathi, and more. Payments handled end-to-end by Razorpay's agentic UPI infrastructure. We also rolled out MCP integrations recently. This is the layer that makes them truly inclusive because true accessibility means meeting users where they are, in the languages they speak. India is a voice-first nation. We're building a commerce platform that finally reflects that. Grateful to Pratyush Kumar and the Sarvam team, and to Harshil Mathur, Shashank Kumar, and Razorpay for making this come together.
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Madhusudhan Rao reposted thisMadhusudhan Rao reposted this🚀 We’re looking for an AI Architect(s) to shape the future of Swiggy and Instamart. You’ve probably used Swiggy to satisfy a midnight craving, or Instamart to get groceries delivered before you even finished brewing your coffee. You know the product, you love the convenience, and you understand the scale. Now, it’s time to move to the other side of the app. We are transitioning from being AI-assisted to AI-native, and we need visionary builders to lead the charge. We are looking for a highly technical, product-obsessed AI Architect(s) to join our team. The Mission You won't just be adding wrappers to APIs. You will be fundamentally reimagining how millions of Indians experience food delivery, quick commerce, and dining out. Working at the intersection of applied research and massive-scale engineering, you will help us build intelligent, agentic, and highly personalized systems that understand our users better than ever before. What You’ll Do Architect for Scale: Design and deploy robust AI architectures (LLMs, Context pipelines, Agentic workflows and Skills) that can handle Swiggy’s massive daily transaction volume. Bridge the Gap: Partner directly with Product Managers and core Engineering teams to translate cutting-edge AI capabilities into highly intuitive consumer products. Pioneer AI-Native UX: Move beyond traditional search bars and filters to create conversational, predictive, and autonomous consumer experiences across Swiggy and Instamart(Hint: Try and play around our recently released MCP). Drive the Vision: Stay ahead of the rapidly evolving AI landscape, identifying which foundational models and techniques will unlock the next big leap in convenience. Who You Are You are a builder who gets as excited about Context engineering as you do about user experience. You have deep intuition for how language models work, where they fail, and how to constrain them for reliable, consumer-facing production. You don't just want to train models; you want to ship products that millions of people will use tomorrow. How to Apply Forget the traditional cover letter. If you are ready to build the AI brain behind India's ultimate convenience platform, let's talk directly. Drop me a DM with: The most interesting, contrarian, or high-impact idea you have for how Swiggy/Instamart can use AI. A link to a recent project or GitHub repo. (And yes, we completely respect repos coded by Claude but architected and engineered by you!) Let’s build the future of convenience together. 🧡 Sidhant Panda Madhusudhan Rao Vipinkumar Tiwari Lazar Selvaras
Madhusudhan Rao commented on a post
3mo
Very cool Zahid. Long time! We should catch up.
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Madhusudhan Rao liked thisMadhusudhan Rao liked thisMost companies say they support research—until "business priorities" take over and the budget quietly expires. In our Applied Science team, we’re flipping the script with a policy that actually forces innovation: 𝐃𝐞𝐝𝐢𝐜𝐚𝐭𝐞𝐝 𝐓𝐞𝐚𝐦 𝐁𝐮𝐝𝐠𝐞𝐭: A dedicated fund set aside specifically for publications, patents, and top-tier conference travel across the Applied Science team. 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐄𝐧𝐜𝐨𝐮𝐫𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Even with product delivery as our top focus, managers actively encourage teams to tap into this fund whenever publication or conference opportunities arise. Getting this off the ground was no small feat. A massive shoutout to Pooja Jain Srinivas N Nishant Agrawal Madhusudhan Rao, who fought endlessly behind the scenes to secure this budget and build the policy. Thanks to their hard work, we now live in a world where your manager will actually ping you on Slack to make sure you're spending time on research! Because of their efforts, we've eliminated the classic friction between product deadlines and scientific output. Instead of viewing research as a distraction, managers are actively clearing roadblocks and protecting research time for the team. When you align incentives this clearly, pushing the boundaries of science becomes built into the operating system. How does your organization handle research and publication incentives?
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Madhusudhan Rao liked thisMadhusudhan Rao liked thisSwiggy didn't send me an OTP last night. It sent me a link, then made me copy the OTP off a web page into the app myself. New phone, so I typed my number in and waited for six digits. Instead, an SMS with a link. I tapped it. "Are you trying to log in? We detected an unusual login attempt." Two buttons. Yes, it's me. No, it's not me. I tapped yes. That screen generated the OTP. I copied it out of Chrome and pasted it into the Swiggy app sitting on the same phone. My first thought was that somebody's sprint had gotten away from them. And it isn't a cost saving. The link came by SMS too, and OTP texts here run ₹120 to ₹200 per thousand ($1.26 to $2.09) either way. Then I sat with it, and the reason is good. With a normal OTP, a working code lands in your inbox before you've agreed to anything. Someone else triggers the login and the code exists anyway. Here, nothing exists until you tap yes. And that second button is the whole point. A normal OTP gives you no way to say no. This one lets you kill the login and hand Swiggy the attacker's device and IP while it's still happening. Most people here don't lose accounts to clever code. They lose them to a voice on a call saying "sir, just read me the OTP." Now the warning sits on the screen where you're deciding, not in an SMS footer nobody reads. So the link is defensible. I was wrong about that. But once I've tapped "Yes, it's me" from my own registered number, the login is already approved. Everything after that is theatre. Google solved this years ago. Tap yes on your phone. You're in. No digits. Swiggy built two thirds of that flow and left the last third to me. If you've shipped an auth flow: what's the security step your users hated most, and did you keep it or roll it back?
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Madhusudhan Rao liked thisMadhusudhan Rao liked thisThe best engineering managers I've worked with had one thing in common: nobody on their team was invisible. Not the loudest engineer. Not the one who ships the flashiest feature. Everyone. I'm hiring an Engineering Manager at Swiggy. The team is 10+ people. Here's what I actually need: You can hold a team this size without losing the thread. Past 10, you can't be in every code review. You lead through clarity, delegation, and a few very good tech leads. If your instinct is to scale by working longer hours, this isn't the role. You can build a high-performance environment without leaving people behind. This is the hard one. Plenty of managers create intensity — few create intensity that people want to stay inside of. I think of it like a good sports team: a real bar for performance, real accountability, and a bench that gets developed instead of benched. Heart and standards are not a trade-off. If you've only ever done one, you're not done learning. You own the outcome. Not the sprint. Not the Jira board. The outcome. When it slips, you're the first to say so and the first with a plan. No handing the org a status update and calling it ownership. Swiggy is a good place to test all three. The scale is real, the pace is real, and the problems don't wait for a clean roadmap. If this sounds like the job you've been quietly doing already — or the one you're ready to grow into: send me a one-pager on why we should hire you. Not your CV. A page in your own words — the team you built, the call you got wrong, what you'd do in your first 90 days here.
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Madhusudhan Rao liked thisMadhusudhan Rao liked thisFinally made it to Config26 in SF. I was lucky to be there as part of the Leadership Collective, and it was everything I'd hoped for. Incredible energy, thoughtful conversations, and the chance to reconnect with old friends and former coworkers since moving back to India. I absolutely loved meeting fellow design leaders from India and swapping stories about the very different (and often surprisingly similar) problems we're all trying to solve. Joy Banerjee Aizaz Rafiqi Aniruddh Jain Madhusudhan Rao Anmol Arora Shoaib Prasad Above everything else, the biggest thing I took away was something much simpler: I left feeling seen. It's easy to feel like you're constantly behind, especially right now with AI moving so fast. Spending a few days with so many smart people reminded me that almost everyone is still learning, experimenting, changing their minds, and figuring things out. Hearing about the journeys, pivots, and lessons were far more interesting than the optics of looking like you're ahead. Huge kudos to the Figma team for pulling off an event of this scale so seamlessly...and a special thanks to Meghna Kumar Meghna Seshadri Megha Nayak Dilip Sunil Punjabi Abitha Amruth And now I'm even more excited for Config India this October. If SF is anything to go by, we're in for something special 💛 Dylan Field Loredana Crisan Noah Levin
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Madhusudhan Rao liked thisMadhusudhan Rao liked thisI ordered a cold coffee this weekend. A Classic Cold Coffee from Theobroma, ₹214 on Swiggy. What's so special about that? I never opened the Swiggy app. It was my first agentic commerce purchase. I connected Swiggy's Food Ordering MCP to Claude and asked for a cold coffee. Restaurant options, menu, cart, address, UPI request. I approved the payment, and the coffee was at my door in nine minutes. The setup was the easy part. Connect the MCP, give it access, ask for what you want. That is most of it. I usually spend a few minutes scrolling, comparing, changing my mind. This time I said what I wanted once, and the rest just happened.( of-course want to experiment) I did sit there smiling at my screen. Over a coffee. It is a small thing. One order, one coffee. But it is the first time I have bought something without ever seeing a shop/app, and I don't think it will be the last. Screenshots below. #learning
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Madhusudhan Rao liked thisMadhusudhan Rao liked thisTen years is a long time to do anything. I joined Swiggy in 2016. Four designers. A small room. An app that was just beginning to be the lifeline of many people who were hungry. I leave Swiggy after seeing an IPO, millions of users, and a product that became part of how India eats, shops, and lives every single day. In between, we built one of the celebrated consumer apps from India. We launched Instamart and redesigned it as its own product. We built the owner app that made restaurant partners feel seen. The delivery app that treated our delivery executives like the professionals they are. We went from few thousand orders a day to numbers that still feel unreal when I say them out loud. We imagined Swiggy Super, Swiggy One, Minis, Genie, Swiggy Daily, Crew and many more. Design was not merely a function; it was the foundation of our success. After twenty years of building, I am taking my first real pause - not because I am finished, but because I have the rare privilege to choose my next steps without urgency, a privilege I do not take lightly. Building the design team and the design culture at Swiggy, one that became revered in this country, that set the frameworks for how food delivery and quick commerce experiences are designed and thought about, is my biggest contribution. But most of all, an opportunity of a lifetime to work with the best people - That means everything to me. To Sriharsha M., Phani Kishan Addepalli, Nandan Reddy, and Girish Menon. You were my biggest supporters through all of it. The good years and the hard ones. It was a pleasure. Truly. To the entire leadership team and product, biz and engineering teams at Swiggy - thank you for the trust, the partnership, and for always showing up when it mattered. Madhusudhan Rao Anuj Rathi Anand Agrawal Himavant Srikrishna Kurnala It was a privilege to build alongside you. To all my designers and leaders at Swiggy design: Saptarshi Prakash Prasanna Venkatesh Divyanshu Bansal Soumya Jain Zulficar Muhamed Amrita Ganguly Abhisek Mishra Anjali Yadav Lalit Chaudhari Supreeth Samuk What we built together lives in every interaction, every decision, every person we designed for. You know what we built. You know what it took. Carry it well. Thank you Swiggy!
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