Conversation is the new conversion. ☕️ Nestlé Nespresso SA France struggled to explain its premium coffee machine subscriptions within the 160-character limits of SMS. With the help of Sinch, they upgraded to RCS for Business and built the “Coffee Detective” interactive concierge. Turning standard text promos into a conversational campaign brewed serious results: 📈 +11% conversions over SMS ✉️ +9% conversions over email 🚀 36% completion rate (2.3x higher than rich SMS) Read the full story: https://goo.gle/nespresso #RCSforBusiness #Nespresso #CustomerExperience #ConversationalCommerce
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https://rcsforbusiness.google/
External link for RCS for Business
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Meet your customers at the peak of their intent. With RCS for Business, users can start an interactive conversation directly from their native messaging app the moment they find you on Google Maps, AI Mode, or Search. #RCSforBusiness #P2A #CustomerExperience #GoogleSearch
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What if a single message thread could power the entire customer journey? With RCS for Business, brands can create richer experiences across discovery, engagement, conversion, and loyalty — all in one conversation. Swipe below to see how. → #RCSforBusiness #CustomerExperience #DigitalMarketing #RetailInnovation
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Want to turn boring text messages into actual customer conversions? Join us in person June 8–10 to find out how RCS for Business changes the game. Learn how to launch two-way chats right from Google Search and connect with your audience directly in their native messaging app. 🚀 Visit our Demo Booth: #203 🎤 Attend our Session: https://lnkd.in/gnMYC4sc See you in Denver! #GartnerSymposium #GartnerMktg #B2BMarketing
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Luxury customer experiences don’t stop at the storefront. Partnering with Sinch, Groupe Clarins used RCS for Business to transform business messaging into a rich, conversational channel. The results: 📈 10x higher engagement than industry standards 📈 3x more engagement vs. rich SMS 📈 80% reachable audience with iOS support From personalized product recommendations to interactive promotional campaigns, Clarins is showing what premium customer engagement looks like right in the native messaging app. See how they did it: https://goo.gle/RCSClarins #RCSforBusiness #Clarins #CustomerEngagement #RetailMarketing
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If it looks like spam, it gets treated like spam. Swipe to see how RCS for Business upgrades standard SMS into a true two-way conversation. By bringing rich carousels and intuitive suggested actions straight to the native messaging app, you can turn passive readers into active participants—no app downloads required. Ready to transform your customer journey? #RCSforBusiness #BusinessMessaging #CustomerEngagement #CX
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The Los Angeles Rams wanted a richer, more dynamic way to communicate with their fans than SMS could offer. Using RCS for Business, they created an interactive campaign to promote home game ticket sales. The results? Total touchdown. 🏈 Swipe for highlights, and get the full story here: https://goo.gle/RCSLARams #RCSforBusiness #BusinessMessaging #CustomerEngagement
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Ready to take customer engagement to the next level? RCS for Business campaigns offer your audience: ⚡ Rich media ✅ Verified branding 💬 Interactive conversations Follow us for more. #RCSforBusiness #BusinessMessaging #CustomerEngagement
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Hey LinkedIn 👋 The future of business messaging is here. RCS for Business helps bring rich, branded, and interactive messaging to your customers’ native messaging app — enabling more verified business profiles, high-resolution media, carousels, and action buttons that go far beyond traditional SMS. Brands like Nespresso and the Los Angeles Rams are already using RCS for Business to deliver more engaging and trusted customer communications. Follow us for real-world use cases, partner innovation, and best practices. Link in bio. #RCSforBusiness #BusinessMessaging #CustomerEngagement